topic Re: Bought Arlo Ultra and notification & recording doesn't work. Cannot activate plan from Puert in Arlo Ultra

Bought Arlo Ultra and notification & recording doesn't work. Cannot activate plan from Puerto Rico.

dpastra — Mon, 03 Feb 2020 15:36:11 GMT

I bought the Arlo Ultra and the notification and recording doesnt work. I can't activate a plan because Arlo doesn't want to recognize Puerto Rico as a USA territory.

Re: Bought Arlo Ultra and notification & recording doesn't work. Cannot activate plan from Puerto...

JessicaP — Tue, 04 Feb 2020 17:50:35 GMT

Hey dpastra,

Without the Arlo Smart subscription, the Arlo Ultra camera won't be able to save recordings onto the library; however, you can receive standard notification when motion is detected. Try to use the default "Armed" mode (if you're using a different mode) and test to see if you receive notifications.

Arlo subscription plans are not currently available in all countries/territories. Take a look here for more information: What are the available Arlo subscription plans and how much cloud storage is available?

Re: Bought Arlo Ultra and notification & recording doesn't work. Cannot activate plan from Puert

dpastra — Wed, 11 Mar 2020 15:10:49 GMT

It doesn't work. I need to resolved this ASAP.

Re: Bought Arlo Ultra and notification & recording doesn't work. Cannot activate plan from Puert

PonceVacay — Mon, 01 Jun 2020 16:28:55 GMT

Did you found a resolution? Im trying to add subscription and having the same problem. If there is no service despite that the cmaras are being sold in PR I will return them all and look for a company that does provide PR service.