topic Re: Unable to disable audio in Arlo Ultra

Unable to disable audio

lowriskC — Sat, 07 Mar 2020 19:14:21 GMT

I'm unable to stop recording based on audio, as I living in a very windy area, I get notification every seconds.

First its was impossible to fully remove audio from mode in iOS since the last update, it's finally seems to work but won't change anything.

I turned audio from smart Notification, but no change neither

Cannot turn of audio detection

lowriskC — Fri, 06 Mar 2020 21:55:43 GMT

Tried everything in mode, cannot get stop audio detection !

Had a new arlo ultra but so far I’m very disappointed with all the features and leak of option , but the UI is really not clear too.

In mode whatever I create a new mode, turn off audio detection, audio detection end up staying on

Also light keep turning on, I’m in a very windy area it’s just non stop

Re: Cannot turn of audio detection

lowriskC — Fri, 06 Mar 2020 21:54:59 GMT

Had to create a separate post as the forum on iOS won’t let me upload two pictures....

Re: Cannot turn of audio detection

lowriskC — Fri, 06 Mar 2020 22:13:18 GMT

I assume this what turning on the flash light every second because the speaker icons is orange

Re: Cannot turn of audio detection

lowriskC — Sat, 07 Mar 2020 14:01:52 GMT

I might have found the solution : using https://my.arlo.com on a desktop instead of the iOS app...

Re: Cannot turn of audio detection

lowriskC — Sat, 07 Mar 2020 19:15:31 GMT

actually even with audio turned of from mode, it's still record every second.

As it was imposible to upload screenshot from IOS I started a new post here : https://community.arlo.com/t5/Arlo-Ultra/Unable-to-disable-audio/m-p/1760896/highlight/true#M11453

Re: Unable to disable audio

jguerdat — Sun, 08 Mar 2020 13:52:48 GMT

Can't see the images yet. You arre disabling audio detection in your modes and rules, right?

Re: Unable to disable audio

lowriskC — Sun, 08 Mar 2020 18:22:42 GMT

Yes, even disabled the Microphone from the camera settings (even though I would like to keep it one for a normal video is recording but anyway)

trying to attach the screenshot again now in a different format (JPEG instead of PNG)

Re: Unable to disable audio

StephenB — Sun, 08 Mar 2020 21:38:43 GMT

@lowriskC wrote:

Yes, even disabled the Microphone from the camera settings (even though I would like to keep it one for a normal video is recording but anyway)

trying to attach the screenshot again now in a different format (JPEG instead of PNG)

I am seeing your screenshots, but you need to go into the "if motion or audio" rule (pressing on the pencil) if you are trying to show us that audio detection is disabled.

But I suggest that you remove the cameras from your account and re-add them - that should solve this problem.

Re: Unable to disable audio

lowriskC — Mon, 09 Mar 2020 11:30:31 GMT

Sorry I uploaded the wrong screenshot, I guess I should remove and add the camera again alright, thank you, will try this