topic Re: Alro Ultra Stopped Recording when motion detection happens in Arlo Ultra

Alro Ultra Stopped Recording when motion detection happens

kungfu6anyu — Sat, 29 Feb 2020 00:26:04 GMT

I have two Alro ultra camer, both working great till 2 days ago. After I recharge them and put it back on, I didn't receive any recordings and motion detection worked yesterday (no recording) and stopped working today, no notification.

Could you help me to resolve it? Thanks!

Re: Alro Ultra Stopped Recording when motion detection happens

Glennman2 — Sat, 29 Feb 2020 02:43:54 GMT

My 2 Ultra cameras haven’t recorded anything since around Feb 25! They just stopped recording. And I didn’t need to recharge the batteries either. Until this, I had occasional lack of motion detection and would only know it as I have another camera next to it!I’ve tried rebooting base station 2x. Cycled cameras on/off 2x nothing. Just more unreliability from Ultras!
Will Arlo ever fix these cameras????

Re: Alro Ultra Stopped Recording when motion detection happens

StephenB — Sat, 29 Feb 2020 15:58:26 GMT

@Glennman2 wrote:
My 2 Ultra cameras haven’t recorded anything since around Feb 25! They just stopped recording.

Did your trial subscription run out?

Re: Alro Ultra Stopped Recording when motion detection happens

JamesC — Mon, 02 Mar 2020 17:21:45 GMT

Are you using a custom mode or the default "Armed" mode? If using a custom mode, do you experience the same behavior when switching to the default "Armed" mode?

JamesC

Re: Alro Ultra Stopped Recording when motion detection happens

kungfu6anyu — Mon, 02 Mar 2020 18:39:38 GMT

I just bought two Arlo Ultra, the subscription just started...

Re: Alro Ultra Stopped Recording when motion detection happens

kungfu6anyu — Mon, 02 Mar 2020 18:40:35 GMT

I was using Armed mode while away, and didn't receive recordings, from time to time, receive motion alert but no recordings.

Re: Alro Ultra Stopped Recording when motion detection happens

kungfu6anyu — Mon, 02 Mar 2020 18:43:14 GMT

Update, the recording and motion detection seems working again, but not consistent, we missed a front door bell motion detection and the recording, it was captured by doorbell camera but missed in Alro ultra..