https://community.arlo.com/t5/Arlo-Ultra/Cannot-add-features-to-1-year-free-subscription-plan/m-p/1758983#M11214 <P>Tried to add features however can't under the (1) year subscription free plan.&nbsp; (1) year free is a scam as if you want anything better you need to pay above and beyond and for the the free plan.&nbsp; I've lost the free plan along the way.&nbsp; Costumer support is unable to help fix a subscription issue&nbsp; without involving the IT team.&nbsp; Very poorly run and maintained company that mandates excessive customer's time and troubleshooting assistance to fix their issues.&nbsp; The nightmare continues and customer base continues to diminish.&nbsp; They better get their act together otherwise they will be irrelevant in 6 months or less.&nbsp; In the meantime I have a worthless system with no video library while they investigate how to subscribe me to a service they sell.&nbsp; Get your company together Arlo before it's ByeLo!</P> Mon, 24 Feb 2020 17:07:36 GMT disappointed999 2020-02-24T17:07:36Z https://community.arlo.com/t5/Arlo-Ultra/Cannot-add-features-to-1-year-free-subscription-plan/m-p/1758983#M11214 <P>Tried to add features however can't under the (1) year subscription free plan.&nbsp; (1) year free is a scam as if you want anything better you need to pay above and beyond and for the the free plan.&nbsp; I've lost the free plan along the way.&nbsp; Costumer support is unable to help fix a subscription issue&nbsp; without involving the IT team.&nbsp; Very poorly run and maintained company that mandates excessive customer's time and troubleshooting assistance to fix their issues.&nbsp; The nightmare continues and customer base continues to diminish.&nbsp; They better get their act together otherwise they will be irrelevant in 6 months or less.&nbsp; In the meantime I have a worthless system with no video library while they investigate how to subscribe me to a service they sell.&nbsp; Get your company together Arlo before it's ByeLo!</P> Mon, 24 Feb 2020 17:07:36 GMT https://community.arlo.com/t5/Arlo-Ultra/Cannot-add-features-to-1-year-free-subscription-plan/m-p/1758983#M11214 disappointed999 2020-02-24T17:07:36Z https://community.arlo.com/t5/Arlo-Ultra/Cannot-add-features-to-1-year-free-subscription-plan/m-p/1759125#M11227 <P>What did you try to add that caused this? Do you have a support ticket I can reference and escalate as needed?</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 24 Feb 2020 17:09:22 GMT https://community.arlo.com/t5/Arlo-Ultra/Cannot-add-features-to-1-year-free-subscription-plan/m-p/1759125#M11227 JamesC 2020-02-24T17:09:22Z