topic One camera not recording motion? in Arlo Ultra

One camera not recording motion?

hjscm — Fri, 21 Feb 2020 17:49:18 GMT

I set up my system a couple days ago. When i go to smart hub and modes, in armed section, rules only it only shows 3 cameras. How do i add the 4th camera so it will record motion, and notify me of motion in that area?

Thanks

Re: One camera not recording motion?

jguerdat — Sat, 22 Feb 2020 16:49:54 GMT

Use of the Armed mode should automatically get every camera synced to the hub. Remove the camera and resync to see if it shows up in Armed all by itself.

Re: One camera not recording motion?

hjscm — Sat, 22 Feb 2020 19:18:42 GMT

seems like it only allows me to have 3 cameras in the armed mode. I took one of my cameras off of that mode and it let me add one. But I can't add the 4th camera. I went around this and made a new mode and added all four cameras. Not sure why the default armed mode only shows me 3 cameras. I must be missing something.

Re: One camera not recording motion?

jguerdat — Sun, 23 Feb 2020 15:30:28 GMT

That's truly odd since the Armed mode should have ALL cameras - it's a troubleshooting mode. Glad the custom mode is working but you might want to use the Contact Support link at the bottom here to report the problem.

Re: One camera not recording motion?

StephenB — Mon, 24 Feb 2020 14:38:21 GMT

@hjscm wrote:

Not sure why the default armed mode only shows me 3 cameras. I must be missing something.

Something must have glitched when you added the fourth camera. You could try resetting the base, and adding the cameras again. Or just keep using the custom mode.