topic Re: Video Thumbnail showing person, recording nothing in Arlo Ultra

Video Thumbnail showing person, recording nothing

T4Viral — Thu, 20 Feb 2020 14:51:33 GMT

So....another problem with alro cameras.

Last night my cameras detected motion (ya they actually worked this time!!!!) and the thumbnail clearly shows someone trying to steal my car. Sadly the recording shows NOTHING! I have two cameras pointed at my car, and both thumbnails show the individual, and both cameras nothing. I have the recordings set for 120 second recordings with motion, and one camera recorded 18 seconds! I wish I could return EVERYTHING!!! Don’t buy Arlo cameras!!!!

Re: Video Thumbnail showing person, recording nothing

LandJS — Thu, 20 Feb 2020 15:28:11 GMT

This was happening to mine when I had them set to a fixed time length. Brought it up on here and they had me send a couple to look at, never heard a word back and the problem continued. Had to set them back to record till motion stops to get them to work more than a snapshot but then your back to the recording stopping while motion is still going on. At least it's some video.

Re: Video Thumbnail showing person, recording nothing

T4Viral — Thu, 20 Feb 2020 16:12:54 GMT

Any lawsuits against them yet? This is crazy

Re: Video Thumbnail showing person, recording nothing

LandJS — Thu, 20 Feb 2020 16:44:14 GMT

That's what I as thinking last night. Yesterday was payment day and they turned off 2 of my cams saying I needed a subscription to activate them. Of course I have and I checked and the payment came out of the bank. It took 1 1/2 hours between phone and live support to get them back on. So I'm thinking, if something happens while cams I'm paying for are turned off, can I sue ?

Re: Video Thumbnail showing person, recording nothing

stewgotz — Thu, 20 Feb 2020 18:09:38 GMT

Anything stored on the the SD card?

Re: Video Thumbnail showing person, recording nothing

T4Viral — Thu, 20 Feb 2020 18:19:14 GMT

Not a single recording