topic Re: Arlo Ultra 4K PVR recording still not working. in Arlo Ultra

Arlo Ultra 4K PVR recording still not working.

Craig-S — Fri, 14 Feb 2020 21:47:46 GMT

Hi JamesC

Regarding the loss of 4K recording on my pre paid year subscription to the PVR service. It’s still not working and I’ve heard nothing back from you. I’m no closer with customer support (they have next to zero knowledge)It’s been over 3 weeks and I’m no further forward. You said you would get back to me? Very disappointed in the whole experience. At least have the curtesy to respond. Case 41409903. Cheers.

Re: Arlo Ultra 4K PVR recording still not working.

JamesC — Fri, 14 Feb 2020 23:33:37 GMT

Craig-S,

I will request an update on your open support ticket.

JamesC

Re: Arlo Ultra 4K PVR recording still not working.

Craig-S — Fri, 14 Feb 2020 23:46:19 GMT

Hi JamesC

Thanks for reply. If there is no resolution by next Friday I will be taking my cameras back for a refund. I just can’t tolerate anymore poor performance/technical failures along with the terrible customer support. Especially as an early adopter who’s stuck with it through all the “problems’. Hope we get somewhere. Cheers.

Re: Arlo Ultra 4K PVR recording still not working.

Craig-S — Tue, 18 Feb 2020 17:59:00 GMT

Hi JamesC

Do you have an update for me on my case-41409903. I’m only dealing with one person on customer support but it’s like pulling teeth. I’ve been offered a refund for the PVR subscription which still hasn’t been fixed on one camera (you’ve never got back to me again). Is it because Arlo are trying to push loyal customers to spend more by removing prepaid services so forcing them to spend MORE on Elite plans?
I’ve also been offered a small discount on upgrading to the 2x single Elite plans to bypass the PVR.. This trivial discount considering services removed and hassle now seems to have been revoked also!!

As the PVR plan seems to be a subject nobody wants to talk about. It’s time to genuinely help me get to the bottom of this and get these so called “Premium” cameras working properly with the plan I’ve paid for! Please, please get this mess fixed for me.

Re: Arlo Ultra 4K PVR recording still not working.

JamesC — Wed, 19 Feb 2020 00:00:57 GMT

Craig-S,

I don't have any information to provide outside of what the support agent has already offered. I encourage you to continue working with customer support through your existing ticket to arrive at a resolution for this issue.

JamesC