topic International use in Arlo Ultra

International use

yrsheed — Fri, 14 Feb 2020 23:00:49 GMT

Hey, I used to live in the US and I bought 2 ultra cameras before I live, Im using it now in Saudi Arabia .. it works perfectly but when I want to subscribe plan nothing comes up, how may I store it in cloud? Ive been trying with the phone and the website but no plans comes in the page at all. I only can see that I have 2 cameras

Thank you

Re: International use

StephenB — Sat, 15 Feb 2020 12:14:33 GMT

@yrsheed wrote:

Hey, I used to live in the US and I bought 2 ultra cameras before I live, Im using it now in Saudi Arabia .. it works perfectly but when I want to subscribe plan nothing comes up, how may I store it in cloud? Ive been trying with the phone and the website but no plans comes in the page at all. I only can see that I have 2 cameras

Unfortunately subscriptions aren't available in Saudi Arabia - https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

You might be able to overcome that with a VPN service that terminates in the US. The other option is to use direct access to local storage (which doesn't require a subscription).

Re: International use

michaelkenward — Sat, 15 Feb 2020 13:53:28 GMT

@StephenB wrote:
The other option is to use direct access to local storage (which doesn't require a subscription).

On which:

What is Direct Storage Access and how do I use it?

Re: International use

NatureF — Wed, 04 Mar 2020 07:26:37 GMT

I also encountered the same problem. I purchased a VMS5440 Arlo Ultra 4 cam kit set from US and deploy it in Hong Kong. I could not find the 1-year free subscription option activated, I can only see the option to enroll new Arlo Smart or CVR plans.

How can I get my 1-year subscription back? 😞

Can someone please give a hand?

Re: International use

NatureF — Wed, 04 Mar 2020 07:47:53 GMT

@JamesC @JessicaP
Could you please give a hand?

Re: International use

michaelkenward — Wed, 04 Mar 2020 10:24:13 GMT

@NatureF wrote:

I also encountered the same problem. I purchased a VMS5440 Arlo Ultra 4 cam kit set from US and deploy it in Hong Kong. I could not find the 1-year free subscription option activated, I can only see the option to enroll new Arlo Smart or CVR plans.

The bundled year is not transferable.

Here is the official response from @JamesC, in the middle of a discussion about the same thing:

Solved: Re: Arlo Ultra - Smart Plan - Arlo Communities

The free 1 year plan is only claimable in the country in which the system was purchased.

By the way, you have jumped on to the end of (hijacked) a discussion started by someone else on a different topic. For customised help, start you own discussion. That is more likely to get the attention of the Arlo team, which may well consider this one "solved".