topic Re: Is Arlo Ultra buffer recording AKA "look back" gone? in Arlo Ultra

Is Arlo Ultra buffer recording AKA "look back" gone?

Arlo618 — Tue, 28 Jan 2020 19:41:08 GMT

Hi all -

I just noticed that the videos from my permanently plugged in Arlo Ultra do not have the look back buffer. All triggered recordings start at the point where the object enters the frame, no 3 seconds of buffer period. Has there been a change in this feature recently? Or is everyone's plugged in Ultras still recording 3 seconds of buffer video as expected?

Referencing this KB article for info: https://kb.arlo.com/000062053/How-does-the-Look-Back-feature-work-on-my-Arlo-camera

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

K9trainer — Tue, 28 Jan 2020 22:48:46 GMT

I just looked my library and my cameras are still showing the 3sec look back. I have Ultra cameras. The way I can tell is that (for example) the recording shows a car as the trigger.. my video starts before the car even shows.

I also checked on audio triggers and it the video shows the recording starts before the audio trigger.

hope this helps

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

JamesC — Tue, 28 Jan 2020 23:15:50 GMT

Arlo618,

No changes have been made to this feature for Arlo Ultra. Try rebooting your SmartHub and test again to see if you still experience the same behavior.

JamesC

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

HazzMatt — Wed, 29 Jan 2020 04:12:39 GMT

Hello, I've had Ultra for over a year and was not aware of Lookback feature you refer to. Is that an actual advertised feature? Thanks

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

K9trainer — Wed, 29 Jan 2020 06:03:42 GMT

The way it works is that your cameras are recording before they get triggered to record. So If you run your cameras plugged into power you have the ability to see the extra 3 seconds ahead of the trigger. This only works with the cameras plugged in.

I live on a busy street, so I have a lot of recordings of cars driving by.

When you look in your library, the thumb nail is what you will see in the recordings as the start of the recording. With look back I see 3 seconds before the thumb nail. So what I see is 3 seconds before the car driving by triggers my cameras to record.

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

Arlo618 — Wed, 29 Jan 2020 16:12:23 GMT

Thanks James - i did that as part of my trouble shooting and did not notice a difference. Videos still start with the object entering the frame, no 3 second pre-buffer.

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

JamesC — Wed, 29 Jan 2020 17:43:34 GMT

HazzMatt,

You can find more information on this feature here: Why does my Arlo camera start recording video before the trigger event happens?

Arlo618,

Is your camera plugged in with a solar panel or are you using the AC adapter and power cable that came with your Arlo Ultra kit? Note that a solar panel will not provide enough charge to enable this feature.

JamesC

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

K9trainer — Wed, 29 Jan 2020 18:18:55 GMT

If you look at your thumb nails in your library, is that the start of your video? Or do you see any recording prior to that thumb nail?

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

Arlo618 — Wed, 29 Jan 2020 18:32:23 GMT

Yes, it's plugged into an outlet, not a solar panel. I will connect a wall charger and do a test at another property that has also been set up with Ultra cameras.

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

Arlo618 — Wed, 29 Jan 2020 18:33:46 GMT

Video starts only when object is already in the frame, probably a second into it entering the frame. Same as thumbnail.

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

JamesC — Fri, 31 Jan 2020 00:05:47 GMT

Arlo618,

Could you provide a video clip showing what you're describing so we can better understand if there is an issue?

JamesC

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

Arlo618 — Fri, 31 Jan 2020 15:13:00 GMT

Confirming that there is no Arlo Ultra buffer time on another system that is under my account but at a different physical location.

I tested with charging cable that came with the kit and with an aftermarket one. Arlo Pro 2s that are on the same network connected to the same Hub seem to be working as expected - there is a buffer time before the motion starts and/or object enters the frame. Arlo Utlra videos start with the object in the frame, no buffer.

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

JamesC — Fri, 31 Jan 2020 17:14:58 GMT

Arlo618,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

Arlo618 — Fri, 31 Jan 2020 17:23:55 GMT

Here is a video sample: https://youtu.be/KdcWWoCReS4

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

K9trainer — Fri, 31 Jan 2020 17:38:47 GMT

Is that your video quality? Looks terrible.

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

Shaun1234 — Mon, 20 Apr 2020 14:48:45 GMT

Hi did you fix this my Arlo pro 3's have the same issue?

Re: Is Arlo Ultra buffer recording AKA "look back" gone?

K9trainer — Mon, 20 Apr 2020 18:01:07 GMT

There wasn’t a fix, it just started working