topic Horrible camera quality??! in Arlo Ultra

Horrible camera quality??!

Ace_ — Fri, 17 Jan 2020 21:00:43 GMT

Hey guys I bought the Arlo ultra about 6 months ago and ever since I got it the camera quality has just been absolute **bleep**. Like my buddies arlo pro is better than this! I don’t know why. Especially when zooming in. It literally looks like a pixel tv on someone’s face and the zoom feature is a joke someone’s walking by and the cameras a second behind them and I hardly see them. It captured a suspicious person today but how am I gonna identify them if anything happens when this camera quality is *! It’s super frustrating. I’m not sure what’s causing this. Any help appreciated.

Re: Horrible camera quality??!

Tech-D — Fri, 17 Jan 2020 15:11:34 GMT

Arlo has you have to update your subscription to get true 4k quality. It's called Arlo Smart.

Re: Horrible camera quality??!

Ace_ — Sat, 18 Jan 2020 04:28:28 GMT

I already have Arlo smart with 4K recording. Im trying taking off auto zoom and using 4k recordings now. Quality still seems kind of low but especially its night time and I can’t read ANY license plate on a car 😤

Re: Horrible camera quality??!

StephenB — Sat, 18 Jan 2020 16:37:18 GMT

@Ace_ wrote:
especially its night time and I can’t read ANY license plate on a car 😤

That's a pretty challenging use case, in part because there is a lot of glare from the headlights (and tailights).

FWIW, I can't read license plates on my systems either.

Re: Horrible camera quality??!

Tech-D — Sat, 18 Jan 2020 18:20:59 GMT

What are you using for your Low Light Settings?

I have found that turning off the spotlight I then see more details. Have you tried that?