https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1752573#M10385 <P>I’ve have the arlo ultra and have the premiere subscription that came with it. I want to purchase the elite subscription but every time i try it keeps telling me “we are sorry but our billing service is currently unavailable please try again. I’ve tried for several days now. I don’t get it.</P> Tue, 14 Jan 2020 18:38:20 GMT AdamDurocher 2020-01-14T18:38:20Z https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1752573#M10385 <P>I’ve have the arlo ultra and have the premiere subscription that came with it. I want to purchase the elite subscription but every time i try it keeps telling me “we are sorry but our billing service is currently unavailable please try again. I’ve tried for several days now. I don’t get it.</P> Tue, 14 Jan 2020 18:38:20 GMT https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1752573#M10385 AdamDurocher 2020-01-14T18:38:20Z https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1752668#M10387 <P>Having the same issues and have talked and chatted with multiple support people. After 3 days straight talking to 6 different support staff they finally realized it is a billing website issue. They say the engineering department is working on it, but this issue has been ongoing for over a week for me and according to another post a number of other users have had problems since the new year. Hopefully they fix it soon otherwise will have no choice but to ditch this expensive investment for a different camera system!</P> Tue, 14 Jan 2020 13:57:37 GMT https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1752668#M10387 Andrew_V 2020-01-14T13:57:37Z https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1757992#M11127 <P>We've released a backend fix that should address the issue being reported here. Please try again and let us know if you still experience the same behavior.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 14 Feb 2020 17:22:24 GMT https://community.arlo.com/t5/Arlo-Ultra/I-want-to-purchase-the-elite-subscription-but-i-get-an-error/m-p/1757992#M11127 JamesC 2020-02-14T17:22:24Z