topic Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network in Arlo Ultra

Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

Hestia — Wed, 08 Jan 2020 21:09:37 GMT

Hello,

Any idea if I can use hub VMB4500 & VMB5000 on same network?

I am experiencing some issue with this set up.

Since 8 months I use 6 Arlo PRO2 with a VMB4500 it runs without any problem untill I got a VMB5000 synced with only one Arlo Ultra.

When the hub VMB5000 is on, all camera on VMB4500 turn off on Arlo app but still can register activities.. I turn the hub VMB5000 off and finally I can use all camera on VMB4500.

Two hub are in different location but use the same network.

Any idea guys?

Thanks for your support

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

jguerdat — Thu, 09 Jan 2020 14:46:59 GMT

I've done this with no problems. When it happens, try force closing the app and reopen to see if that helps. ALso try a web browser.

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

Hestia — Thu, 09 Jan 2020 17:50:37 GMT

Thanks for your reply mate.

I have already tried to force closing app, same problem here nothing change. Also I tried via WI-Fi and mobile data. Sometimes it works maybe 20% of time.

Good idea about web browser, I just tried and indeed all camera are UP running properly no error message on Arlo PRO2 camera.

The problem it's I need phone app to check activites arround my house when I am out.

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

StephenB — Thu, 09 Jan 2020 18:39:48 GMT

@Hestia wrote:

The problem it's I need phone app to check activites arround my house when I am out.

I also have multiple bases, and don't have any issues.

What version of the app are you running?

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

Hestia — Thu, 09 Jan 2020 21:44:30 GMT

Weird...

The app version is 2.12.2_27010 it seems to be the last version on Playstore.

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

StephenB — Fri, 10 Jan 2020 14:12:23 GMT

@Hestia wrote:
Weird...

The app version is 2.12.2_27010 it seems to be the last version on Playstore.

Maybe try support: https://www.arlo.com/en-us/support/contact.aspx

They might not be able to immediately help, but it should get it on Arlo's bug list.

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

Hestia — Sat, 11 Jan 2020 19:38:13 GMT

@StephenB

What are the bases that you use and your set up please?

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

StephenB — Mon, 13 Jan 2020 01:18:57 GMT

@Hestia wrote:

@StephenB

What are the bases that you use and your set up please?

At the moment I am using a VMB4540 base, two VMB5000 bases, and one bridge. I have 3 Pro-2 cameras, 3 Pro-3 cameras, 3 Ultra cameras, one video doorbell, one audio doorbell, and one Arlo light.

The home wifi network uses an Orbi RBR50 router with two satellites.

Re: Arlo Ultra / Pro2 VMB4500 & VMB5000 compatibility on same network

Hestia — Sun, 19 Jan 2020 09:15:54 GMT

Alright thanks StephenB.

It looks that my problem comes from Arlo phone application, because I don't have any issue via Webinterface. I am not alone to have this problem on French section.