topic Re: 1 Year subscription in Arlo Ultra

1 Year subscription

tommygun116 — Mon, 06 Jan 2020 18:09:43 GMT

So I've read through the forums and seen solutions that have worked for some but unfortunately not for me. I've also reached out to customer service on Jan 2nd, 2020 and was promised a solution in 24-48 hours and still nothing. to make matters worse I was actually charged for a month and still haven't gotten my refund. so I'm resorting to reaching out here and see what else I can do. Any suggestions about what I can do would be greatly appreciated.

Re: 1 Year subscription

JamesC — Mon, 06 Jan 2020 22:53:38 GMT

tommygun116,

I've escalated your support ticket and requested an update on the resolution of your case. An agent will be reaching out to you soon with more information.

JamesC

Re: 1 Year subscription

tommygun116 — Tue, 07 Jan 2020 00:13:19 GMT

Thank you for your help it is greatly appreciated.

Re: 1 Year subscription

COrtiz — Sun, 19 Jan 2020 01:58:40 GMT

I have the same problem how can I activate my one year free subscription that comes with the ultra cameras ?

Re: 1 Year subscription

JamesC — Mon, 20 Jan 2020 17:16:50 GMT

COrtiz,

As long as you are using your Arlo Ultra kit in the same country in which it was originally purchased, the free one year subscription plan should automatically be applied at the time you set up your account and claim the SmartHub from the kit.

Once you've completed setup, check Settings > Subscription to see your free trial.

JamesC