topic Re: CVR OPTION in Arlo Ultra

CVR OPTION

CARLOS1Pr — Wed, 01 Jan 2020 14:21:46 GMT

HI, I am trying to subscribe to CVR plan but when I push the bottom on subscribe page it still doing nothing can’t press the page bottom, I try with safari browser, Google Chrome and Internet Explorer and nothing happens, I call Arlo support and say that call me back and 3 days later still waiting to help me, Im very upset because I upgrade my Arlo Pro 2, and the new Arlo Ultra is getting very difficult, first one camera won’t sync and now can’t use CVR that is important to me. Please help me, Thanks.

Failure when trying to purchase CVR plan for my 3 Pro 2's

Artsut — Wed, 18 Dec 2019 22:10:32 GMT

I am trying to signup for the CVR plan for my Pro 2's and it fails at the page where I am to confirm the order. I was successful in signing up for the Smart plan as it is one month free and doesn't take you to the billing page. I went to the dev mode on Chrome and checked the errors and what comes up is

error: "8055"
message: "We are sorry, we are having trouble in Processing this transaction."
reason: "Unique Id's are mandatory for New Multi Camera plans"

Not sure if anyone has ran into this before. It's pretty useless having cameras that I can't play back.

Re: Failure when trying to purchase CVR plan for my 3 Pro 2's

ShayneS — Thu, 19 Dec 2019 23:10:45 GMT

Hi @Artsut

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Failure when trying to purchase CVR plan for my 3 Pro 2's

Artsut — Thu, 19 Dec 2019 23:32:13 GMT

Yes, still waiting to hear back from them just figured I would check with the community as well.

Re: Failure when trying to purchase CVR plan for my 3 Pro 2's

ShayneS — Fri, 20 Dec 2019 18:00:33 GMT

Perfect. I see it's being reviewed, please let me know how it goes. Enjoy the Holidays!

Re: Failure when trying to purchase CVR plan for my 3 Pro 2's

Dan29 — Sun, 29 Dec 2019 07:21:36 GMT

Has this been fixed I’m having the same problem

Re: Failure when trying to purchase CVR plan for my 3 Pro 2's

Artsut — Sun, 29 Dec 2019 07:24:06 GMT

They told me it should be but it's still not on my end.

Re: CVR OPTION

Crosive — Thu, 02 Jan 2020 14:00:46 GMT

I, too, have a ticket in for this exact thing. going on almost 3 weeks now. I called them back new years eve about it, and still nothing.

Re: CVR OPTION

JamesC — Fri, 03 Jan 2020 16:21:33 GMT

The development team is investigating reports of this issue. I will provide an update as soon as we have more information.

JamesC

Re: CVR OPTION

Crosive — Fri, 03 Jan 2020 23:51:20 GMT

I appreciate the update. However, I'm nearing the return window for this system, and not having cvr is a deal breaker.

Re: CVR OPTION

CARLOS1Pr — Wed, 08 Jan 2020 19:40:08 GMT

Still Waiting someone resolve this problem I recently buy this product and make very dissatisfied because no body call me back, bad service from your part!

Re: CVR OPTION

CARLOS1Pr — Thu, 09 Jan 2020 04:48:04 GMT

Still with no anwer?

Re: CVR OPTION

CARLOS1Pr — Thu, 09 Jan 2020 04:48:28 GMT

Still with no answer ?

Re: CVR OPTION

JamesC — Thu, 09 Jan 2020 17:41:09 GMT

The development is currently investigating these reports. We appreciate the data that has been provided so far from users who experience this issue and we hope to provide an update soon with a resolution. I will post again here when we know more.

JamesC

Re: CVR OPTION

CARLOS1Pr — Thu, 09 Jan 2020 20:21:59 GMT

Same message no solution!

Re: CVR OPTION

Margl5217 — Sat, 11 Jan 2020 07:25:31 GMT

This is happening for me as well. I hope this gets fixed soon!

Re: CVR OPTION

slashroot — Thu, 16 Jan 2020 20:00:10 GMT

Same major annoyance here, purchased an expensive outdoor power cable just because I was about to subscribe for this plan.

They have disabled the JS Angular button, ref. "Subscribe Now". I thought maybe it was because I didn't store my Visa card information at their webpage, no difference even when adding this.

Re: CVR OPTION

HeatherJoy — Thu, 16 Jan 2020 22:49:51 GMT

I am having the same issue, as well. Very frustrating. Hope it is resolved very soon.

Re: CVR OPTION

grahamfletcher — Wed, 22 Jan 2020 14:07:26 GMT

I've been trying to subscribe to CVR on only one of my cameras - keep getting "We are sorry but our billing service is currently unavailable" - been happening since Christmas - Arlo support says they're looking into it - no joy. Mac, Chrome or Safari - no difference.

I hope they fix this soon.

Re: CVR OPTION

Tong — Fri, 31 Jan 2020 04:03:57 GMT

Have you heard anything from them? I am having the same problem.