topic Re: Can't turn the lights off: Ultra 2, Pro 4 in Arlo Ultra

Can't turn the lights off: Ultra 2, Pro 4

skippy2 — Fri, 27 Jan 2023 02:11:30 GMT

I am brand new to Arlo. Have two Ultra 2 cameras, 3 Pro 4 cameras, and a VMB5000 model base station.

I've searched for how to turn the spotlights off. The directions all say something like:

The Spotlight can be disabled within the low light settings for your Pro 3 camera.

Log in to your Arlo account and navigate to Settings > My Devices > select your Pro 3 > Video settings > Low Light settings > toggle off the spotlight.

I have tried to follow these direction. Under the settings menu of my Arlo account there is no selection available for My Devices. There is a Devices menu, but it's just a feed from cameras and no settings available. I've also searched through all the possible settings in the iOS Arlo app, and can't find any Video Settings or Low Light Settings.

Please help me find the setting to turn off the lights on my cameras.

Re: Can't turn the lights off: Ultra 2, Pro 4

StephenB — Fri, 27 Jan 2023 11:50:27 GMT

@skippy2 wrote:

Please help me find the setting to turn off the lights on my cameras.

Touch the camera on the devices screen. This will take you to a new screen that shows the camera and the feed for that specific camera.
Touch the settings wheel in the top right corner of that screen
Select "Light Settings"

While there, also look at the "Night Vision" settings. Change that to "Black & White" (actually infrared), so you will get usable videos at night. Low Light color would require the spotlight to get reasonable video (unless the area is well lit at night).

Re: Can't turn the lights off: Ultra 2, Pro 4

skippy2 — Tue, 31 Jan 2023 04:16:11 GMT

Thank you for the solution.