topic Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18 in Arlo Stories

Motion Detection during 8 am and 9:30 am PST on 5/19/18

DawnM — Sat, 26 May 2018 10:47:44 GMT

Hello Arlo Customers,

We are aware of a reported issue for some customers where motion may not have triggered recordings during a short time between 8am and 9:30am PST. Arlo services are now fully restored, and any new motion trigger events and recordings should be working as expected.

Thank you for your patience and we apologize for any inconvenience,

Arlo Team

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Parkje1 — Sat, 19 May 2018 19:35:05 GMT

I had the same issue yesterday... motion wasnt detected several times. Hope they fix issue

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Dferg — Sat, 19 May 2018 21:36:06 GMT

Any what about the 2.5.0 update affecting schedules and push notifications. Any fix for this? I feel this is Very important and my property is not secured as it should be.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

Myles1991 — Sat, 19 May 2018 21:50:29 GMT

I second that! My wife and I both are not getting push notifications anymore. There are still recordings in the library but nothing pushes.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

jamcgeough — Sat, 19 May 2018 22:45:25 GMT

I have three cameras on one base system. Two cameras are giving me push notifications. One camera is not giving me any motion indications and it is not recording any motion instances

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

princealbert — Sat, 19 May 2018 23:54:17 GMT

When is the update coming to recognize people only..not branches and papers blowing

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

CG-B810 — Sun, 20 May 2018 01:49:13 GMT

As of 9:45 PM EST - this issue is still happening. Our cameras are recording but we are receiving no notifications. Please look into this - I don’t want to go overnight without alerts.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

nukie78 — Sun, 20 May 2018 03:20:14 GMT

Cameras are triggered with motion and they record, but there are not any notifications. Last app update messed notifications up for almost 5 days now

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

jamcgeough — Sun, 20 May 2018 03:46:50 GMT

I just loaded the latest app into all 3 cameras in the past few days. Only 2 of my 3 cameras now give any notifications. The 3rd camera doesn’t respond to motion, doesn’t give notification, and doesn’t record anything now.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

bimbas24 — Sun, 20 May 2018 03:49:40 GMT

It's 8:48pm PST and two of my four cameras are not recording and therefore not sending push notifications.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

cyberam — Sun, 20 May 2018 05:33:26 GMT

I have not had motion detection since 3:30am 05/1518 - going on five days now with no motion detection or push notifications - camera's will live stream and manually recorded video's will show up in library hours later - also, most streaming is now compromised by vertical blurry lines, all ten of my Arlo Pro camera's are brand new with no issues prior to 05/15/18 - I have contacted tech support several times (after being on hold for long periods of time) and they keep telling me they're working on the issue and an update to rectify this issue will be released soon - AGAIN, FIVE DAYS WITH NO MOTION DETECTION

Arlo Pro 2

Thanh_hien1970 — Sun, 20 May 2018 08:04:28 GMT

I have a problem with Arlo, 4 day ago the mode button on my arlo app disappeared, so now I cannot open armed or disarmed. How To do this mode button back. Thanks

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

DLP62 — Sun, 20 May 2018 11:53:49 GMT

I have been having the same issue! I am not receiving notifications. Sometimes the recordings show up in my library, but not all the time. Once in a while I get a notification, which make me think it’s fixed, but then it happens all over again. This has been happening for 5 days now.

Re: Arlo Pro 2

Rectro33 — Sun, 20 May 2018 11:49:01 GMT

Well iv had my Arlo Pro 2 for under two weeks, is this is just bad timing me getting this system as I feel there is so many issues with the Arlo Pro that I wonder how anyone feels any security. From time out messages, buffering problems, blinking blue lights, now not recording trigged motion. I can see I will be going all wired by next week.

So am I to take it the cloud server issue is on going yet there is only one anouncment post?

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

phil1344 — Sun, 20 May 2018 11:50:28 GMT

not had my arlo recording for days do netgear have a problem ?

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

MBreen — Sun, 20 May 2018 11:54:36 GMT

Our cameras only seen to capture the end of motion for the last several days, we've changed angle and sensitivity and still only see tail end of motion. What are we doing wrong?

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

DLP62 — Sun, 20 May 2018 12:05:11 GMT

Mine are still not working with push notifications. Sometimes they are not even recording. This has been going on for 5 days.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

shawndak07 — Sun, 20 May 2018 13:25:35 GMT

I haven't had motion detection since the 15th. As a bunch of other also have this same issue. Do you have a fix yet????

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

StretfordEnder — Sun, 20 May 2018 13:53:29 GMT

+1. Recordings continuing but no push notifications on iOS.

Would also be nice if Netgear would, after 3 years of continuous questioning from tens of users, answer the question as to whether HomeKit is coming to Arlo, Arlo Pro and Arlo Pro 2 cameras. Not hard to answer yes or no.

Re: Motion Detection during 8 am and 9:30 am PST on 5/19/18

murusaki — Sun, 20 May 2018 14:08:00 GMT

Save problem on my end just annoyed.