topic Re: Arlo Service Down - Temporarily Unable to Login in Arlo Stories

RESOLVED - Arlo Service Down - Temporarily Unable to Login

BretD — Thu, 08 Mar 2018 19:28:43 GMT

Dear Arlo Customers,

Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

Thank you.

-The Arlo Team

>Dear Arlo customer,

>We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

>We apologize for any inconvenience this might cause.

>Stay tuned!

>Best regards,

>The Arlo Team

Re: Arlo Service Down - Temporarily Unable to Login

45pinelane — Thu, 08 Mar 2018 14:58:24 GMT

Whats going on here - worlwide outage with no updates from Netgear???????????

Re: Arlo Service Down - Temporarily Unable to Login

jdusek — Thu, 08 Mar 2018 15:05:00 GMT

Hurry up and fix this crap. I have a system down at my RV that I need to turn off the alram for a friend but cannot. It ihas been down way to long.

Re: Arlo Service Down - Temporarily Unable to Login

Ejackson77 — Thu, 08 Mar 2018 15:05:32 GMT

What is your expected resolution time? I have no security at my business location!

Re: Arlo Service Down - Temporarily Unable to Login

Terk — Thu, 08 Mar 2018 15:13:08 GMT

It would be nice if they sent out an email when this kind of thing happens. Luckily this service has been extreamly reliable for the past few years so this is only the 2nd time I've noticed my cameras where inaccessable, that's still pretty bad odds if they aren't recording on motion during the outage, I'm not home to try triggering one so may never know.

Re: Arlo Service Down - Temporarily Unable to Login

dmarakowski — Thu, 08 Mar 2018 15:18:52 GMT

Will we all be receiving a credit on our accounts for the downtime? Those of us that are paying customers that is!

Re: Arlo Service Down - Temporarily Unable to Login

MrSpoons — Thu, 08 Mar 2018 15:16:52 GMT

Here we go again

Re: Arlo Service Down - Temporarily Unable to Login

Mindylc — Thu, 08 Mar 2018 15:40:48 GMT

Mine are still recording just not showing up on the app immediately like normal. Still getting notifications of motion detected.

Re: Arlo Service Down - Temporarily Unable to Login

sn0wballz — Thu, 08 Mar 2018 15:47:17 GMT

I'm still receiving motion alerts so i am assuming it is atleast still recording. we just can't view them.

Re: Arlo Service Down - Temporarily Unable to Login

Drizztbob — Thu, 08 Mar 2018 15:50:15 GMT

Is there any update to this problem as of yet??

Re: Arlo Service Down - Temporarily Unable to Login

mark88888888888 — Thu, 08 Mar 2018 15:52:15 GMT

It's not a "feature", but the Arlo's core functionality. If I can't get to the video, the Arlo is worthless.

Re: Arlo Service Down - Temporarily Unable to Login

Jackrmy — Thu, 08 Mar 2018 15:59:31 GMT

8:00am Still not fixed

Re: Arlo Service Down - Temporarily Unable to Login

Gmehring — Thu, 08 Mar 2018 16:06:46 GMT

No updates 4 hours later? No email notification when there is a world wide problem?? Unacceptable for a brand presenting itself as a security company.

Re: Arlo Service Down - Temporarily Unable to Login

sessionstu — Thu, 08 Mar 2018 16:09:17 GMT

I bought 3 Arlo Pro cameras yesterday and this is my reward. Unacceptable. I can't even start a chat without an AWS CloudFront connection error popping up.

Re: Arlo Service Down - Temporarily Unable to Login

Moshea821 — Thu, 08 Mar 2018 16:10:30 GMT

Arlo has been down for hours and it is worldwide...makes one wonder if you have been hacked...do you think criminals are taking a break while Arlo/Netgear figures out what is going on?

Re: Arlo Service Down - Temporarily Unable to Login

Jackrmy — Thu, 08 Mar 2018 16:12:06 GMT

The Arlo team emailed me about the outage 10 minutes after I posted here. ha

Re: Arlo Service Down - Temporarily Unable to Login

Cagnulein — Thu, 08 Mar 2018 16:12:25 GMT

Totally unacceptable

Re: Arlo Service Down - Temporarily Unable to Login

Runhard — Thu, 08 Mar 2018 16:13:18 GMT

Tell that to the burglar. The camera availability shouldn't have anything to do with the 3rd party

Re: Arlo Service Down - Temporarily Unable to Login

kamdesrai — Thu, 08 Mar 2018 16:13:30 GMT

Well, all of the criminals are just looking for Arlo stickers right about now aren't they? Wow. This is unacceptable. I have spent thousands on netgear products over the years. NO MORE! I suffered silently through Orbi's tirade of useless updates, but netgear has lost me as a customer.

Re: Arlo Service Down - Temporarily Unable to Login

CG11111 — Thu, 08 Mar 2018 16:14:57 GMT

Time to return