topic Smart Notifications in Arlo Smart

Smart Notifications

emt803 — Sun, 02 Dec 2018 04:36:23 GMT

Have arlo smart subscriptions. Last app update the smart notifications says my cameras are disabled when I go to move them to enabled says I do not have permission. See attached ? Any help

Re: Smart Notifications

gilbo2 — Sun, 02 Dec 2018 08:53:07 GMT

Same here, I moved some cameras down to the "inactive" section of "Smart Notifications" but when I try to move them back to the active area I get the "do not have permissions error".

Also, even though I have an Arlo wirefree camera in the "inactive" area, it DOES still send smart notifications.

So all in all, this part of the system is not working for me.

Re: Smart Notifications

jguerdat — Sun, 02 Dec 2018 12:10:52 GMT

I find that the Android app and browser are working for me. Have you tried both?

Re: Smart Notifications

brh — Sun, 02 Dec 2018 13:23:07 GMT

Same problem. Have been complaining about the problem over a week now.

Brian

Re: Smart Notifications

AAD3 — Sun, 02 Dec 2018 14:50:35 GMT

Had same problem. I canceled my Smart subscription then turned around and bought it again. Got credit for what I left on my subscription. It worked after that.

Re: Smart Notifications

brh — Sun, 02 Dec 2018 14:57:44 GMT

@AAD3

I thought about that, but in the short term I will wait for a solution.

Brian

Re: Smart Notifications

gilbo2 — Sun, 02 Dec 2018 17:17:47 GMT

@jguerdat wrote:

I find that the Android app and browser are working for me. Have you tried both?

I have now tried iOS, Android and web browser but all fail to activate cameras due to permissions error.

Re: Smart Notifications

emt803 — Sun, 02 Dec 2018 20:59:03 GMT

Yes have tried internet explorer browser and google chrome same result

Re: Smart Notifications

emt803 — Sun, 02 Dec 2018 23:18:22 GMT

Thanks that worked

Re: Smart Notifications

brh — Mon, 03 Dec 2018 05:57:29 GMT

Since cancelling you Smart service and re-subscribing fixed the problem, it would appear that somehow our accounts got messsed up. I guess that is the next step for me as I have tried everything else.

Brian

Re: Smart Notifications

brh — Mon, 03 Dec 2018 06:23:22 GMT

@AAD3

Thanks for the solution. It worked.

Brian

Re: Smart Notifications

MattsCraft — Thu, 27 Dec 2018 15:04:20 GMT

Does this subscription work with the cameras on Battery power only? In the past to get 24 hour monitering & zone control notifications cameras had to be on house power?

Re: Smart Notifications

jguerdat — Thu, 27 Dec 2018 20:01:00 GMT

Smart works on battery or AC power.

Re: Smart Notifications

AncientGeek — Sun, 30 Dec 2018 14:20:51 GMT

@AAD3 wrote:

Had same problem. I canceled my Smart subscription then turned around and bought it again. Got credit for what I left on my subscription. It worked after that.

Ditto here. I had no inactive cameras in Arlo Smart on the web site and couldn't drag them to active on the app. I had an Arlo Smart Elite subscription. Also, it said I was allowed 15 (vs 20) cameras. I remembered this solution and downgraded to Premiere and then back to Elite. I was charged on a pro-rated basis. My max cameras changed to 20 and all of my cameras showed up in the web as active. My cameras also moved from inactive to active on the mobile app when I logged back in there.