https://community.arlo.com/t5/Arlo-Smart/Customer-Support/m-p/2479535#M9236 <P>I apologize that you had this experience with chat support. You should have been able to have phone support as well as chat support. I would be more than happy to help you. Can you please send me a dm with your phone number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.</P> Mon, 04 May 2026 14:28:48 GMT BrookeN 2026-05-04T14:28:48Z https://community.arlo.com/t5/Arlo-Smart/Customer-Support/m-p/2479444#M9235 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="inbound5033369685191916439.jpg" style="width: 1440px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/436388i29A178D4EBF04670/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="inbound5033369685191916439.jpg" alt="inbound5033369685191916439.jpg" /></span></P> <P> the audacity.&nbsp; I paid for a subscription and it had my cameras set to record up to 5 min as long as activity was present,&nbsp; spoiler alert - none recorded up to 5 min during crucial time i needed them too.&nbsp; But besides that fact which I tried to resolve via support while I had my subscription and has still not been addressed , all I was doing was trying to talk to support about why the solar panels in my cart that were priced to 39.99 each when I went to checkout they were 100 altogether?!?! But apparently I'm not entitled to support.......arlo is the worst **bleep**ing cameras I've ever had.&nbsp; And Holy **bleep** support is next level sketch ass bull**bleep**.</P> Mon, 04 May 2026 14:27:00 GMT https://community.arlo.com/t5/Arlo-Smart/Customer-Support/m-p/2479444#M9235 ComicDude 2026-05-04T14:27:00Z https://community.arlo.com/t5/Arlo-Smart/Customer-Support/m-p/2479535#M9236 <P>I apologize that you had this experience with chat support. You should have been able to have phone support as well as chat support. I would be more than happy to help you. Can you please send me a dm with your phone number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.</P> Mon, 04 May 2026 14:28:48 GMT https://community.arlo.com/t5/Arlo-Smart/Customer-Support/m-p/2479535#M9236 BrookeN 2026-05-04T14:28:48Z