topic Re: Arlo Smart - Canadian Customers in Arlo Smart

Arlo Smart - Canadian Customers

crude_earl — Tue, 27 Nov 2018 18:59:30 GMT

For some reason, the app/website is allowing Canadian customers to subscribe to Arlo Smart plans and enable Smart notifications - it showed up for me one day, I subscribed and couldn't get it to work - came to the support site and noticed it's only available in the US. Please take away the option for Canadian customers to buy/subscribe if we can't use it - you have my address. Should be easy.

Re: Arlo Smart - Canadian Customers

JessicaP — Wed, 28 Nov 2018 18:15:20 GMT

Hi @crude_earl,

Arlo Smart is available in Canada. What problems are you experiencing when using Arlo Smart?

Re: Arlo Smart - Canadian Customers

crude_earl — Wed, 28 Nov 2018 20:28:12 GMT

I can subscribe but when I set the smart notifications, none are recognized (ie people) and I get no notifications. Happens with both cameras.

Also, if I take a camera out of smart then try to add it back in, there is an error message saying I don't have permissions to do that task.

Re: Arlo Smart - Canadian Customers

JessicaP — Thu, 29 Nov 2018 01:22:41 GMT

Just to make sure, are you the main account holder or only have grant access? Are you experiencing this issue through both the mobile app and web client?

Re: Arlo Smart - Canadian Customers

crude_earl — Thu, 29 Nov 2018 01:27:09 GMT

Primary account holder. Mobile app gives the error. Web just gives a Arlo waiting icon and does nothing even if you leave it for 30 minutes.

Re: Arlo Smart - Canadian Customers

JessicaP — Thu, 29 Nov 2018 18:25:26 GMT

Let me PM you so I can gather more information to help you further.