topic Re: Arlo Pro in Arlo Smart

Arlo Pro unwanted alerts

jpimentel75 — Wed, 28 Nov 2018 22:53:40 GMT

I have two Arlo Pro cameras with arlo smart and it looks like some update/fireware was applied and now I'm getting unwanted alerts. I have zones defined and still getting unwanted alerts, also notice that my camera are inactive in the arlo smart and can't moved them into the active containier.

Re: Arlo Pro

brh — Tue, 27 Nov 2018 22:38:49 GMT

@jpimentel75

Do you have a paid subscription, or are you on the basic plan?

Brian

Re: Arlo Pro

jpimentel75 — Tue, 27 Nov 2018 22:45:27 GMT

Paid service

Re: Arlo Pro

brh — Tue, 27 Nov 2018 22:50:54 GMT

@jpimentel75

Could be the latest app upgrade. Try logging in on your computer and see if you can make the changes there. Arlo released a new ios app today version 2.6.3 that seems to have fixed mosst of the Apple problems, but people are still waiting for an Android fix.

Brian

Re: Arlo Pro

brh — Tue, 27 Nov 2018 22:53:02 GMT

@jpimentel75

I also have the zones, but I don't think they work on battery or solar power. I think the cameras need to be plugged in with the power adapter to a power outlet.

Brian

Re: Arlo Pro

jpimentel75 — Tue, 27 Nov 2018 23:01:58 GMT

I did notice an update this afternoon and applied it to my iOS device with the same problem happening. I’ve also tried it on my laptop with IE and Firefox and the arlo logo just spins tryimg to active smart notifications .

Re: Arlo Pro

JamesC — Wed, 28 Nov 2018 22:54:42 GMT

jpimentel75,

Have you tried rebooting your Base Station? Do you still experience the same behavior?

JamesC

Re: Arlo Pro

jpimentel75 — Wed, 28 Nov 2018 22:58:41 GMT

Yes..I tried numerous time rebooting and get the same behavior.

Re: Arlo Pro

brh — Wed, 28 Nov 2018 23:01:05 GMT

@JamesC

I am having a similar problem in that one of my cameras that I moved to inactive in the Smart Notifications section won't allow me to add it back. It seems to have something to do with the paid Arlo subscription plans.

I have rebooted my base and deleted and reinstalled the app, (ios 6.2.3).

Brian

Re: Arlo Pro

JamesC — Wed, 28 Nov 2018 23:35:26 GMT

How about the cameras (remove power, remove and reinsert batteries after a few minutes). Do you still have the same issue after rebooting the cameras?

JamesC

Re: Arlo Pro

brh — Wed, 28 Nov 2018 23:45:16 GMT

@JamesC

Mine started when I changed the batteries in the camera and I could not update the image in the Activity Zone. I tried for a long time and finally removed the camera from the Smart Notifications hoping that might fix the problem when I added it back. The App gave me an amber banner saying that I did not have permissions to perform this action, although it let me to move it to Inactive with no problems. Went to the web client and when I try to move it there, I get the Arlo logo that says "Please Wait" and keeps trying indefinately. This was not happening before the latest ios update. Others say the latest Android app does not have this problem.???

Brian

Re: Arlo Pro

jpimentel75 — Wed, 28 Nov 2018 23:46:46 GMT

I just did what you requested and unfortunately more of the same.

Re: Arlo Pro

jpimentel75 — Wed, 28 Nov 2018 23:49:44 GMT

That’s texactly what’s happening to me. I think it might be on arlo end and not our system..Just notice phone support is included with subscriptions calling