topic Re: Smart hub problem in Arlo Smart

Smart hub problem

Dyingboy85 — Fri, 17 Oct 2025 19:19:04 GMT

I want to ask why smarthub often can't load my videos, so I can't restart smarthub by myself or change the connection port?

Re: Smart hub problem

ShayneS — Fri, 17 Oct 2025 19:19:34 GMT

Thank you for the feedback. Can you provide more details regarding the symptom you are experiencing and the troubleshooting steps you have performed?

Re: Smart hub problem

Dyingboy85 — Sat, 18 Oct 2025 04:47:56 GMT

Firstly, I tried to restart the smart hub, but after that it still cannot load the video.

Then, I tried to refresh the new ports, and also cannot load the video.

These two methods I tried many times, but it cannot solve the problem.

Re: Smart hub problem

jguerdat — Sat, 18 Oct 2025 13:48:33 GMT

It appears you mean you can't load videos when away from home, using port forwarding. Is that true?

AN issue can be that rebooting the hub and/or router ends up assigning a different IP address from the router. To make this seamless, go to the router's settings and assign a dedicated IP address to the hub. That way when you set up port forwarding the address never changes.

Re: Smart hub problem

Dyingboy85 — Sat, 18 Oct 2025 15:10:30 GMT

I have already tried this method, but the problem is still happened.

Re: Smart hub problem

jguerdat — Sun, 19 Oct 2025 14:27:32 GMT

Do the videos load when at home, on your own WiFi?

Re: Smart hub problem

Dyingboy85 — Sun, 19 Oct 2025 14:34:33 GMT

When I use wifi at home, I still cannot load the video.

Re: Smart hub problem

jguerdat — Mon, 20 Oct 2025 14:09:01 GMT

My guess is that removing the hub (and all its cameras) from your account and adding everything back as if new should fix this. Not fun but...

Re: Smart hub problem

StephenB — Mon, 20 Oct 2025 15:47:04 GMT

@Dyingboy85 wrote:

Firstly, I tried to restart the smart hub, but after that it still cannot load the video.

Then, I tried to refresh the new ports, and also cannot load the video.

Just in case you aren't aware of this limitation... There are no thumbnails with local storage until after you actually download the video recording to your phone.

So if you are equating "load the video" with "seeing the thumbnail", then make sure you try manually downloading the recording.

Re: Smart hub problem

Dyingboy85 — Wed, 22 Oct 2025 09:14:36 GMT

I have already download the video manually since I use smart hub, but it doesn’t work. Mostly, the smart hub is just like human, it seems have working hour every day, it can be downloaded the video start of the day, that means from 00:00. Then, mostly after 09:00a.m., the smart hub will not work, it cannot download the video from 09:01a.m. to 23:59p.m., and then start the new day, the video can be downloaded. Everyday is the same, so strange.

Re: Smart hub problem

ShayneS — Fri, 24 Oct 2025 16:50:59 GMT

@Dyingboy85

"Do the videos load when at home, on your own WiFi?"

Re: Smart hub problem

Dyingboy85 — Sun, 26 Oct 2025 11:14:59 GMT

From 00:00 to 09:00, I can load the video at home by wifi, but from 09:01 to 23:59, I cannot load any video