topic Re: Getting charge for subscription with no active account in Arlo Smart

Getting charge for subscription with no active account

Dronta — Mon, 17 Feb 2025 13:12:11 GMT

Hello,

I have been trying to get ahold of customer support. I am getting a monthly charge for $7.99 for camera subscription but i deleted my accounts after verifying it said I had no active plans. I had to re-register for an account today just to get to this room for posting.

Re: Getting charge for subscription with no active account

BrookeN — Tue, 18 Feb 2025 17:38:38 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Getting charge for subscription with no active account

BrookeN — Wed, 19 Feb 2025 15:08:22 GMT

Thank you for providing that information. I have reached out to support, they will be getting ahold of you as soon as possible.