topic Re: SmartHub disappearing from homekit in Arlo Smart

SmartHub disappearing from homekit

Juliocortizr — Fri, 08 Nov 2024 04:40:43 GMT

Hi,

after adding my SmartHub (VMB4540-100EUS) to homekit, I see it added in the Arlo App but not in homekit. An hour later it dissapeared from the Arlo app homekit section too and I cannot add it back.

Re: SmartHub disappearing from homekit

BrookeN — Fri, 08 Nov 2024 22:31:13 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: SmartHub disappearing from homekit

Juliocortizr — Sat, 09 Nov 2024 09:50:42 GMT

Thank you, it works now!

i just realised though that pairing my camera doorbell 2nd gen to homekit through the smarthub is not supported (yet) :(. So i can‘t use it the way I was planning to