topic Re: Canadian Customer Can't Pay for Subscription in Arlo Smart

Canadian Customer Can't Pay for Subscription

Retired_Member — Fri, 25 Oct 2024 21:26:20 GMT

So I've been trying to pay for a subscription and when I go to the billing it only shows United States when inputting my credit card information. Why can't I change this? Please help!

Sincerely,

A frustrated owner

Re: Canadian Customer Can't Pay for Subscription

StephenB — Fri, 25 Oct 2024 22:48:25 GMT

@Retired_Member wrote:

So I've been trying to pay for a subscription and when I go to the billing it only shows United States when inputting my credit card information. Why can't I change this? Please help!

Did you create your account in the US?

Re: Canadian Customer Can't Pay for Subscription

Retired_Member — Sun, 27 Oct 2024 17:13:43 GMT

Perhaps I did and there was no choice to change countries. I can’t recall.

Re: Canadian Customer Can't Pay for Subscription

StephenB — Sun, 27 Oct 2024 18:38:12 GMT

@Retired_Member wrote:

Perhaps I did and there was no choice to change countries. I can’t recall.

If you did that, then the best thing to do is remove your cameras and any other Arlo gadgets from your account, delete the account, and then create a new one.

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - in case they know of another option.

Re: Canadian Customer Can't Pay for Subscription

JamesC — Wed, 30 Oct 2024 20:35:22 GMT

If the account was created using a VPN or in the US, that is why you're experiencing this behavior. The solution is as StephenB suggests, open a new account while in CA and be sure no VPN is active when creating the account.

JamesC

Re: Canadian Customer Can't Pay for Subscription

Retired_Member — Thu, 31 Oct 2024 17:00:57 GMT

Is there any way to remove my account completely and start from scratch?

Reason: I have only one email address and want to keep it that way. Please let me know.

Re: Canadian Customer Can't Pay for Subscription

JamesC — Thu, 31 Oct 2024 17:27:10 GMT

Gaber1983,

Take a look here for instructions: https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account#:~:text=Tap%20in%20the%20Arlo%20Secure,or%20click%20Delete%20Arlo%20Account.

JamesC