topic Re: How to access local storage on my app - VBM4540 in Arlo Smart

How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 00:41:38 GMT

I receive notifications that motion is detected but the only videos I see are from my Pro 2 camera which has had free recording since I got like years ago. How do I access these recordings from the other 3 cameras I have? I am on the same network and I know I set up the local storage correctly.

Re: How to access local storage on my app - VBM4540

DannyBearAgain — Thu, 26 Sep 2024 03:11:10 GMT

Are the problem cameras connected via the arlo hub or direct to the local wifi?

Where are you seeing the pro2 recordings? Library or the hub backup storage?

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 10:53:29 GMT

When I onboarded caneras I connected to the hub. How can I double-check that? I am looking at the Feed. There is no option to view the recordings anywhere on the local storage screen. See the attached pictures of the local storage. there is no option there to view recordings.

Re: How to access local storage on my app - VBM4540

DannyBearAgain — Thu, 26 Sep 2024 11:36:28 GMT

Only an arlo moderator is able to view the images before they can be allowed to be shown to everyone.

Check the device list under settings to see if all the cameras are listed under the base/hub.

The backup storage recordings are located in the hub device settings menu.

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 11:51:41 GMT

I dont have settings menu in my ios app. I see on the buttom of the screen "feed", "devices", "emergency", "routines", "dashboard". When I tap on devices and tap on SmartHub I see paired devices and under it I see all the cameras/doorbells.

when I hit local storage I see

-Storage sattus - good

- Available storage - 20.91 GB used of 28 GB

- Best local recording - this is turned on

- overwrite automatically - this is turned on

- view recordings - turned on

-port forwarding - disabled

at the bottom of this screen two red buttons

-safely eject local storage

- format USB device

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 12:05:38 GMT

@stribor45 wrote:

When I onboarded cameras I connected to the hub. How can I double-check that? I am looking at the Feed.

That's the wrong place to look for local recordings.

You should be seeing them when you

go to devices
select the smarthub
press "Storage Settings"

Though of course you did take that path when you set up local storage.

You do need to make sure that the phone is connected to your home wifi, since you have port forwarding disabled.

I also suggest looking at the camera rules in the mode(s) you are using, and making sure the cameras are listed there, and set to record.

As @DannyBearAgain says, you will see a list of the cameras connected to the smarthub when you

go to devices
select the smarthub

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 12:09:40 GMT

When I go to "Storage Settings" I see

Record Locally - this is turned ON

Local Steerage Settings - when I click here I see various options such as storage status , space used etc

nothing below these two

I have 5 Ghz and 2.4 Ghz networks. How do I know which one smart hub is connected?

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 13:42:50 GMT

@stribor45 wrote:

I have 5 Ghz and 2.4 Ghz networks. How do I know which one smart hub is connected?

The smarthub is connected with ethernet. Your phone can reach it on either wifi network. But you won't be able to access anything when your phone is only connected to your mobile data network.

@stribor45 wrote:

When I go to "Storage Settings" I see

Record Locally - this is turned ON

Local recordings are shown right below this setting.

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 13:45:56 GMT

make sense. My SmarthHub is connected via ethernet and my iPhone is connected to Wi-Fi and I have record locally turned on but below when you have thumbnails of your local recordings i don't have anything there. I know it is recording because i get notifications. I wonder if I should just reformat my USB

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 14:54:05 GMT

Reformatted my USB but not change

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 16:48:40 GMT

@stribor45 wrote:

make sense. My SmarthHub is connected via ethernet and my iPhone is connected to Wi-Fi and I have record locally turned on but below when you have thumbnails of your local recordings i don't have anything there. I know it is recording because i get notifications.

If the Pro 2 cameras are also connected to the same smarthub, then you should be seeing local recordings from those cameras too.

FWIW, you don't know that it is recording, you just know you are getting notifications. If you can examine the USB stick in a PC, then a good next step is to eject it from the app, and then take a look at what is on it (connecting it to the PC).

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 17:13:43 GMT

I didnt check recording since I saw that after every notification more storage space had been taken. Anyways just checked it on my PC and recordings are all there

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 17:24:33 GMT

@stribor45 wrote:

I didnt check recording since I saw that after every notification more storage space had been taken. Anyways just checked it on my PC and recordings are all there

So this is an access problem, and not a recording problem.

Have you tried uninstalling and reinstalling the app?

Do you use a VPN on the phone?

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 17:25:44 GMT

I diodnt reinstall app and no i dont use VPN as I am on my home network

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 17:39:31 GMT

@stribor45 wrote:

I diodnt reinstall app

if you haven't tried power cycling the base, then maybe try that first.

If that doesn't help, then I think that reinstalling the app would be a good next step.

Alternatively, if you have another phone or tablet, you could try doing an install on that, and then log in using the same credentials.

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 17:42:03 GMT

rebooted smart hub, just reinstalled app, nothing either on iPhone app OR iPad app

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 18:05:54 GMT

unplugged power from SmartHub for 5 minutes plug it back in. I can see recordings on iPad but not on iPhone. iPhone is connected to same WiFi as iPad

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 18:12:52 GMT

@stribor45 wrote:

I can see recordings on iPad but not on iPhone. iPhone is connected to same WiFi as iPad

Interesting. Is the iPad running the same version of the app?

Re: How to access local storage on my app - VBM4540

stribor45 — Thu, 26 Sep 2024 18:17:36 GMT

iPad 5.0.1 (8380)

iPhone 5.0.2 (8417)

Re: How to access local storage on my app - VBM4540

StephenB — Thu, 26 Sep 2024 18:41:42 GMT

@stribor45 wrote:

iPad 5.0.1 (8380)

iPhone 5.0.2 (8417)

I'm tagging @JamesC in case he wants to follow up.

Are you running iOS 18? Or (like me) still on iOS 17.7?