topic Can't remove it edit first devices from main account/device or from guest's account/device. in Arlo Smart

How to remove friends' devices from Geo Fencing ?

ChefChaudart — Wed, 29 Nov 2023 13:15:29 GMT

Hello,

In geofencing parameters, on friends list, how delete old devices ???

I found this, but that's quite old ;

"JessicaP

Arlo Employee Retired

‎22-06-2021 05:48 PM

At this time, to remove your grant access' devices from Geofencing, you will need to remove them as a grant access and re-invite them to have those devices deleted/updated.

We have shared the feedback to the development team to have grant access users be able to remove old/unused devices. We appreciate everyone's patience in regards to this."

Any progress ??

Re: How to remove friends' devices from Geo Fencing ?

ShayneS — Fri, 01 Dec 2023 00:52:43 GMT

Hi @ChefChaudart

Can you try navigating to Mode->Geofencing->Enabled Mobile Devices->Edit->Click on the trash icon.

Re: How to remove friends' devices from Geo Fencing ?

ChefChaudart — Fri, 01 Dec 2023 08:02:22 GMT

Hello,

There is no trash icon for friends phone !

Re: How to remove friends' devices from Geo Fencing ?

ShayneS — Fri, 01 Dec 2023 22:06:34 GMT

Thanks, Are you able to provide a screenshot of the missing trash icon?

Re: How to remove friends' devices from Geo Fencing ?

ChefChaudart — Mon, 04 Dec 2023 17:56:09 GMT

Here it is ;

Re: How to remove friends' devices from Geo Fencing ?

ShayneS — Mon, 04 Dec 2023 18:01:15 GMT

Which device are you trying to remove? The two red icons on the right is the delete/trash icon.

How to remove friends' devices from Geo Fencing ?

ChefChaudart — Mon, 04 Dec 2023 18:05:20 GMT

Friends devices.

Re: How to remove friends' devices from Geo Fencing ?

ShayneS — Mon, 04 Dec 2023 18:32:54 GMT

Did you select the white outline box on the left first?

Re: How to remove friends' devices from Geo Fencing ?

ChefChaudart — Mon, 04 Dec 2023 18:42:22 GMT

Yes

Re: How to remove friends' devices from Geo Fencing ?

ShayneS — Mon, 04 Dec 2023 18:52:02 GMT

Thank you, I will provide more info as soon as possible.

Re: How to remove friends' devices from Geo Fencing ?

Jwinders17 — Wed, 06 Dec 2023 00:28:55 GMT

I’m having the same issue. I removed the friend account, reinvited and all of the old devices showed back up

Re: How to remove friends' devices from Geo Fencing ?

lnozzi — Sat, 30 Dec 2023 19:44:10 GMT

Hi everyone,

I have the same issue, let me just update this topic with my experience from iOS app “Arlo Secure” (release 4.11.1).

I cannot see any “edit” button and of course I cannot see any trash too for friends old devices.

Re: How to remove friends' devices from Geo Fencing ?

lnozzi — Sun, 31 Dec 2023 16:02:58 GMT

@ShayneS @let me know if you need some more examples or info about the issue.

Just to be clear, in my example, the 3 iPhone device whitout toggle in friends section, are old and unused anymore, but I’m not able to delete them from the list.

Re: How to remove friends' devices from Geo Fencing ?

EmilHan — Fri, 26 Jan 2024 21:33:24 GMT

I to have the same issue, I can remove my own old phones, but not that of a friend.

my friend (other user) have four phones in her list, and I can’t remove them, she can’t remove them either.

i tried to remove her from the invited list, and then add again, but her old phones shows up when re-added.

it really is a problem as the geofence isn’t working well, which I suspect has to do with this issue.

any solutions? Can Arlo support remove?

Re: How to remove friends' devices from Geo Fencing ?

ChefChaudart — Sat, 27 Jan 2024 08:14:40 GMT

"ShayneS

Arlo Moderator

‎04-12-2023 07:52 PM

Thank you, I will provide more info as soon as possible. "

Why do you mean by "as soon" ???? 😒

Re: How to remove friends' devices from Geo Fencing ?

ShayneS — Mon, 29 Jan 2024 19:35:52 GMT

@ChefChaudart

Did you happen to receive the email from the support team regarding this?

Re: Geofencing is completely broken in the new APP

live2fish — Wed, 31 Jan 2024 21:18:40 GMT

You also need to add a way to delete phone devices, or at the minimum show the phone number. I have too many showing up and some are old phones. No way of telling which phone is which. it just shows "iPhone" for each one.

Re: Geofencing is completely broken in the new APP

jcplonghorn — Wed, 31 Jan 2024 21:34:19 GMT

Great suggestion. Phone number would be the same for old phones though, so just list the name of the phone as it is in iOS. One of my old ones still listed is “[Name]’s iPhone 13 Pro Max”, for example. That would be easy to delete. As it is, they all just say “iPhone” (as you also said).

Re: Geofencing is completely broken in the new APP

CJM2004 — Tue, 06 Feb 2024 21:35:27 GMT

This solution worked for me:

https://community.arlo.com/t5/Arlo-Secure/Delete-Devices-shown-in-Specific-People-list/td-p/1915705

Re: Geofencing is completely broken in the new APP

ShayneS — Wed, 07 Feb 2024 22:07:13 GMT

To remove the devices added by the Admin, The admin needs to sign in to the app and navigate to the Profile Icon in the top left > Privacy Center > Account > Available geofence device(s) > Select the device via the red icon > Delete.

To remove shared access device(s), the Shared account needs to log in to their app and remove the requested device(s) via the same steps: Profile Icon in the top left > Privacy Center > Account > Available geofence devices > Select the device via the red icon > Delete.