topic Re: Arlo secure subscription code not accepted in Arlo Smart

Arlo secure subscription code not accepted

mario55 — Thu, 27 Jun 2024 09:40:15 GMT

Hi.

Bought 2 month ago Arlo Go2 camera. Everything works fine, but can't be activated Arlo 24 month subscription code which came in the box with camera. Can't really figure out how to reach support or someone who could explain that.

Re: Arlo secure subscription code not accepted

jguerdat — Thu, 27 Jun 2024 12:51:19 GMT

Where are you located? Not all countries can get a subscription.

Re: Arlo secure subscription code not accepted

mario55 — Fri, 28 Jun 2024 06:33:09 GMT

I am located in Latvia, Europe. But can't see any evidance that subscription code doesn't apply here.

Re: Arlo secure subscription code not accepted

StephenB — Fri, 28 Jun 2024 11:21:45 GMT

@mario55 wrote:

I am located in Latvia, Europe. But can't see any evidance that subscription code doesn't apply here.

Subscriptions are available in Latvia:

https://kb.arlo.com/000063227/What-Arlo-subscription-plans-and-cloud-recording-options-are-available-Europe

I'm tagging the mods ( @ShayneS , @JamesC , @BrookeN ) to call their attention to your issue.

Re: Arlo secure subscription code not accepted

ShayneS — Mon, 01 Jul 2024 19:21:39 GMT

Hi @mario55

I have escalated this for you and someone will be reaching out as soon as possible.

Re: Arlo secure subscription code not accepted

mario55 — Tue, 02 Jul 2024 21:20:14 GMT

Thanks a lot. Received email that case is created. Waiting for additional info or mail.

Re: Arlo secure subscription code not accepted

mario55 — Tue, 09 Jul 2024 13:45:44 GMT

Big thanks to the mods @ShayneS, @JamesC , @BrookeN! Case solved un probably closed.

Although I should admit that is crazy as hell to understand how to reach support. If not this thread and extra talks with mods, it won't be possible.

So be kind to mods! They are helping us here. 😁

Best regards! 😉

Re: Arlo secure subscription code not accepted

Bethprud — Thu, 01 Aug 2024 17:01:01 GMT

I’m trying to find help, I have paid for the subscription three times and it’s saying it’s not accepted.

Re: Arlo secure subscription code not accepted

BrookeN — Fri, 02 Aug 2024 14:11:28 GMT

@Bethprud I already responded to your other post. Please keep it to one post so it does not get duplicated and delay response.

Re: Arlo secure subscription code not accepted

RoyqueshiaD — Fri, 02 Aug 2024 14:28:45 GMT

Well first off I never sent an email thank you

Re: Arlo secure subscription code not accepted

PeterisDANILEVC — Tue, 13 Aug 2024 11:47:27 GMT

I have bay Arlo go 2.
two devices
but one secure subscription doesn't work for me.

only works on one device, both codes are valid.

I only allow one camera to work with a secure subscription code

Re: Arlo secure subscription code not accepted

ShayneS — Thu, 15 Aug 2024 19:22:53 GMT

Hi @PeterisDANILEVC

Can you provide more detail regarding the symptoms you are experiencing?

Re: Arlo secure subscription code not accepted

PeterisDANILEVC — Fri, 16 Aug 2024 15:42:49 GMT

Hello,

i have two arlo go 2

each has its own code that will be valid for 24 months

activates the code for the first arlo go 2, everything works, records video and sends.

activate the second code arlo go 2, then the activation of the first arlo go 2 disappeared, only the second arlo go 2 works.

PS.

I have two codes, two arlo go 2, but I can't confirm both at the same time. when one is confirmed the other disappears.

is it possible to post private screenshots for easier understanding?

Re: Arlo secure subscription code not accepted

StephenB — Fri, 16 Aug 2024 17:18:03 GMT

@PeterisDANILEVC wrote:

is it possible to post private screenshots for easier understanding?

Yes, you can attach them to a private message (PM). Use the envelope icon in the upper right of the forum page.