topic Re: VMS3130 not working anymore in Arlo Smart

VMS3130 not working anymore

Gddr — Thu, 20 Jun 2024 13:57:39 GMT

I cannot connect to my cameras anymore and nothing has changed from my network nor on my camera setup. Can you provide guidance?

Arlo Smart Home HD (purchased in 2017)

Re: VMS3130 not working anymore

jguerdat — Fri, 21 Jun 2024 12:22:56 GMT

@BrookeN is this another case of backend syncing being needed?

Re: VMS3130 not working anymore

BrookeN — Fri, 21 Jun 2024 16:19:20 GMT

Actually this is not, it appears this user has the Arlo Gen 3 Cameras.

@Gddr are you seeing them as connected within your app just offline? Or is there a certain behavior you are seeing? Can you provide more information.

Re: VMS3130 not working anymore

Gddr — Fri, 21 Jun 2024 17:03:05 GMT

Hi, thank you for supporting. I see them offline with the following message:

Your Arlo device appears offline

Please make sure it's powered on and connected to the Internet.

All LEDs are green on the router and cameras are paired with it as well.

Re: VMS3130 not working anymore

BrookeN — Fri, 21 Jun 2024 17:11:01 GMT

Have you already tried to do a reset on the cameras? If not that would be the next step you would want to try.

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: VMS3130 not working anymore

Gddr — Sat, 20 Jul 2024 08:29:39 GMT

Full reset and removal of devices fixed it. Thank you.