topic Re: Add a second device subscription in Arlo Smart

Add a second device subscription

ShuShuUK — Fri, 29 Mar 2024 10:14:50 GMT

Hi, I bought an Arlo doorbell last year and started the yearly subscription in September. In December, I purchased a new floodlight, and the free trial subscription is about to end. I want to buy a single subscription for it as I only have two devices. However, I found that the only way the website can do this is to cancel my yearly subscription for my doorbell, refund the unused period (without the yearly subscription discount) to me, and start two individual subscriptions for my two devices. Is this the only option available? All I want to do is add a plan for my new device. I don't want to cancel my current plan and have the two devices start and end together. Additionally, there's no point in suffering by losing the yearly subscription discount.

Re: Add a second device subscription

StephenB — Fri, 29 Mar 2024 11:14:45 GMT

@ShuShuUK wrote:

However, I found that the only way the website can do this is to cancel my yearly subscription for my doorbell, refund the unused period (without the yearly subscription discount) to me,

You'll find they don't refund the unused period (at least not in the US). So be careful on this part.

@ShuShuUK wrote:

I want to buy a single subscription for it as I only have two devices.

It sounds like you actually should be looking for two single camera subscriptions in one account.

Re: Add a second device subscription

ShuShuUK — Fri, 29 Mar 2024 11:22:18 GMT

Hi, in UK, they will deduct the unused period and add 2 single subscription, however i will lost the yearly sub discount which i dont want this happen, anyway to avoiding this?

Re: Add a second device subscription

StephenB — Fri, 29 Mar 2024 11:25:14 GMT

@ShuShuUK wrote:

Hi, in UK, they will deduct the unused period and add 2 single subscription, however i will lost the yearly sub discount which i dont want this happen, anyway to avoiding this?

You could ask them for a discount to compensate. No idea if they will do that or not.

Re: Add a second device subscription

ShuShuUK — Fri, 29 Mar 2024 12:31:49 GMT

This is a good idea, but i cant find their CS email address from the website

Re: Add a second device subscription

BrookeN — Fri, 29 Mar 2024 19:43:44 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Add a second device subscription

ShuShuUK — Wed, 03 Apr 2024 14:39:39 GMT

Some update for the cases.

No one contact me so far for the ticket!

Live chat with customer support yesterday, seems they dont really good in mathematics, canot understand the price different between paying yearly and monthly. Esclated to customer care team but no on email me on my issue so far.

Re: Add a second device subscription

ShuShuUK — Sun, 07 Apr 2024 21:57:25 GMT

NO SOLUTION UNTIL NOW!?

WHAT A WORLD CLASS AFTER SALES SERVICE

Re: Add a second device subscription

BrookeN — Mon, 08 Apr 2024 15:04:12 GMT

I escalated your ticket, someone will be reaching out to you soon.

Re: Add a second device subscription

ShuShuUK — Tue, 09 Apr 2024 08:49:19 GMT

Hi, please don't sound like you are helpful, that someone just emailed me and asked if I contact you through live chat or phone and then disappear again. this is reaching out to me!