topic Re: Base station unavailable for remote access in Arlo Smart

Base station unavailable for remote access

Lofidelityallst — Fri, 02 Feb 2024 16:28:16 GMT

Can’t access base station recordings remotely after the update.
reconfigured the port forwarding on the app and router still no luck. Trial recently ended with another ultra 2 camera xl. These glitches are getting annoying. Fix the problem Arlo!!

Re: Base station unavailable for remote access

jguerdat — Sat, 03 Feb 2024 15:00:13 GMT

WHat base/hub? Only the VMB4540 and 5000 SmartHubs can use the app to view local recordings.

Have you verified the base/hub's IP address and configured the router to assign a static IP address to it?

Re: Base station unavailable for remote access

Lofidelityallst — Sat, 03 Feb 2024 15:16:40 GMT

I sure have. I haven’t tried a factory reset yet

Re: Base station unavailable for remote access

Lofidelityallst — Sat, 03 Feb 2024 16:17:30 GMT

Factory reset solved the issue.