Unable to move new cam from 'Secure Single Trial' to existing 'Secure Multi Cam' subscription

Krhyme — Sat, 27 Jan 2024 18:44:54 GMT

I recently purchased a new Arlo camera (total of 8 cameras now).

For the older 7 cameras, I have an existing 'Secure Muti Camera' Subscription, with one cam assign a CVR subscription too.

I purchased the new camera and would like to move the CVR subscription to it.

However, the new camera seems to be stuck on the 'Secure Single Camera Trial' and cannot be dragged/moved to the 'Secure Multi Camera' subscription. I have tried several times but it is not working.

It is also not showing up as a camera on the CVR subscription menu.

What do I have to do here?

Thanks!

Re: Unable to move new cam from 'Secure Single Trial' to existing 'Secure Multi Cam' subscription

jguerdat — Sun, 28 Jan 2024 16:01:11 GMT

The trial subscriptions can't be canceled so just wait until the trial is expired. It may be easier to cancel the existing subs and subscribe to a current one, which are unlimited. The trial sub should still be in effect but I would hope that the CVR subscription can be assigned to whatever camera you want (I can't be sure).

topic Re: Unable to move new cam from 'Secure Single Trial' to existing 'Secure Multi Cam' subscription in Arlo Smart

Unable to move new cam from 'Secure Single Trial' to existing 'Secure Multi Cam' subscription

Re: Unable to move new cam from 'Secure Single Trial' to existing 'Secure Multi Cam' subscription