topic Re: Person alert but no person in Arlo Smart

Person alert but no person

DJ502 — Wed, 24 Jan 2024 13:48:01 GMT

Hello,

I keep getting alerts on my phone that ‘person’ is detected on my camera. When I got to the video no person is there. How do I fix this?
A couple times it has scared me when I get the alert because it’s been late at night or early in the morning and I’m wondering why someone is on my back porch.

Re: Person alert but no person

jguerdat — Wed, 24 Jan 2024 13:51:46 GMT

When viewing the video, choose to Donate it so the team can tweak the AI. There must be something in the scene that it's interpreting as a person. FWIW, I have a filter for my koi pond that keeps getting identified as a "person" - it does slightly resemble a snowman in shape...

Re: Person alert but no person

ShayneS — Thu, 25 Jan 2024 23:55:51 GMT

Hi @DJ502

Are you still experiencing this issue?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Person alert but no person

DJ502 — Fri, 26 Jan 2024 00:09:38 GMT

Yes I am still experiencing it. I saw on a past post from several years ago, steps to do to try and fix it. I have tried all those with no luck (checking all setting on cameras, turning them off then back on, unplugging them for a few minutes and then restarting, etc)

Re: Person alert but no person

DJ502 — Fri, 26 Jan 2024 00:11:51 GMT

Thanks. I did donate it. Ha thats funny. Maybe it thinks my curtains are a "person"

Re: Person alert but no person

ShayneS — Fri, 26 Jan 2024 17:11:01 GMT

@DJ502

Thanks for the update. If you like you can try turning Off/On the smart Notifications within the App settings > Profile > Select Home > Smart Notifications. You can also try removing and reinstalling the camera again.

Re: Person alert but no person

Ak2900 — Wed, 01 May 2024 23:57:37 GMT

Same with me!!!! It’s ridiculous. This is supposed to be a reliable security system. I have to respond to each instance.

I also get animal alerts.

I’ve been using ARLO for over 5 years and never had this issue.

Re: Person alert but no person

Ak2900 — Wed, 01 May 2024 23:59:07 GMT

What are the trouble shooting steps? I donated videos. I watched videos frame by frame for movement. Nothing. My cameras are also failing to sense motion in real time. What’s going on? Before you ask- I have the strongest and fastest internet connection possible.

Re: Person alert but no person

ShayneS — Thu, 02 May 2024 16:39:12 GMT

@Ak2900 May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.