topic Re: Arlo smart subscription in Arlo Smart

Arlo smart subscription

Brianchen — Thu, 02 Nov 2023 07:00:36 GMT

I'm facing an issue where, after successfully entering my subscription code, I'm not seeing any available plans. How can I resolve this problem?

Re: Arlo smart subscription

jguerdat — Thu, 02 Nov 2023 13:10:55 GMT

Where are you located? Only select countries can get subscriptions:

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Arlo smart subscription

Brianchen — Fri, 03 Nov 2023 01:26:23 GMT

I am located in Taiwan, and the subscription input was successful, but there are no plans displayed in the plan status

Re: Arlo smart subscription

jguerdat — Fri, 03 Nov 2023 13:13:58 GMT

Did you look at the FAQ my link above shows? Taiwan is not listed as a country where you can get a subscription. The data entry may have worked fine but that doesn't actually get you the ability to purchase a subscription.

Be sure to read the very last sentence at the bottom of the FAQ which specifically mentions Taiwan and has a link to the only thing you can purchase. Whether your code can be used I can't say.

Re: Arlo smart subscription

Brianchen — Sat, 04 Nov 2023 12:47:22 GMT

Yes, I did purchase Arlo Smart for Taiwan through this link（Arlo Smart Premier annual plan）, and I did receive a successful confirmation. However, as I mentioned in my question, there are still no plans displayed. I have reached out to customer support in Taiwan, but they mentioned that they don't have the authority to handle subscription issues. So, I'm seeking assistance here.

Re: Arlo smart subscription

jguerdat — Sat, 04 Nov 2023 14:00:05 GMT

@JamesC , @ShayneS , @BrookeN - can you guys help?

Re: Arlo smart subscription

ShayneS — Mon, 06 Nov 2023 20:55:19 GMT

Hi @Brianchen

I have escalated this concern to the support team and someone will be reaching out as soon as possible.

Re: Arlo smart subscription

Brianchen — Tue, 07 Nov 2023 01:18:17 GMT

Hi @ShayneS ,

Thank you. This issue has been troubling me for over a month, and I hope for a prompt resolution.

Re: Arlo smart subscription

Brianchen — Thu, 09 Nov 2023 03:41:15 GMT

Hi @ShayneS ,

Do you have any messages? I haven't received any notifications yet.

Re: Arlo smart subscription

Arlo1342 — Fri, 17 Nov 2023 23:29:37 GMT

Sell your cameras or return them.

Taiwan's privacy laws (Chinese based) will prevent you from having any meaningful security system that you can control, there won't be any cloud features for the foreseeable future if ever because of the draconian security laws governing internet access.

You would be better served buying a hard wired standalone system with a dvr.

Folks, don't be wasting this guys time with promises of help that will never materialize.

Re: Arlo smart subscription

Brianchen — Mon, 20 Nov 2023 03:50:06 GMT

I think the same way.