https://community.arlo.com/t5/Arlo-Smart/Cancel-subscription/m-p/1924429#M8407 <P>We received the "sorry to see you&nbsp; go" email from Arlo on May 10.&nbsp; Our corporate AMEX is being charged still.&nbsp; We placed the charge in dispute and blocked Arlo.&nbsp; However, Arlo has now told AMEX we did not cancel.&nbsp; Neither of the user id's for the 2 regular users work now.&nbsp; My login has the subscription grayed out.&nbsp; HOW DO WE CANCEL? Devices are removed and no recordings in the library.&nbsp; So Arlo did process something at their end. We have tried to follow all online links and support&nbsp; instructions. Since we no longer appear to have an active subscription, we cannot get a person.&nbsp;</P> Thu, 10 Aug 2023 18:30:37 GMT dmertz 2023-08-10T18:30:37Z https://community.arlo.com/t5/Arlo-Smart/Cancel-subscription/m-p/1924429#M8407 <P>We received the "sorry to see you&nbsp; go" email from Arlo on May 10.&nbsp; Our corporate AMEX is being charged still.&nbsp; We placed the charge in dispute and blocked Arlo.&nbsp; However, Arlo has now told AMEX we did not cancel.&nbsp; Neither of the user id's for the 2 regular users work now.&nbsp; My login has the subscription grayed out.&nbsp; HOW DO WE CANCEL? Devices are removed and no recordings in the library.&nbsp; So Arlo did process something at their end. We have tried to follow all online links and support&nbsp; instructions. Since we no longer appear to have an active subscription, we cannot get a person.&nbsp;</P> Thu, 10 Aug 2023 18:30:37 GMT https://community.arlo.com/t5/Arlo-Smart/Cancel-subscription/m-p/1924429#M8407 dmertz 2023-08-10T18:30:37Z https://community.arlo.com/t5/Arlo-Smart/Cancel-subscription/m-p/1924802#M8411 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/915853">@dmertz</a></SPAN> Thank you for letting me know.</P> <P>&nbsp;</P> <P>I have provided this information to the appropriate team and you should be contacted from the support team as soon as possible.&nbsp;</P> Mon, 14 Aug 2023 16:42:14 GMT https://community.arlo.com/t5/Arlo-Smart/Cancel-subscription/m-p/1924802#M8411 ShayneS 2023-08-14T16:42:14Z