topic Re: HomeKit Token Reset in Arlo Smart

HomeKit Token Reset

Ribs — Wed, 28 Jun 2023 07:42:23 GMT

Hi there,

Looking at various posts online already, and have attempted current troubleshooting steps and am hoping for the HomeKit Token to be reset for me as well.

The app seems to be stuck in the scanning part of HomeKit, and I’ve done the following troubleshooting steps:

- Restarted Base Station

-Reset and restarted my Wi-Fi setup

-Deleted and readded Arlo secure app

-iPhone is running latest software

Currently using the VMB4000r3 running a mixture of Arlo Pro, Pro 2, Pro 4 and Essential cameras.

Appreciate any help.

Thanks in advance.

Re: HomeKit Token Reset

StephenB — Wed, 28 Jun 2023 14:07:39 GMT

@Ribs wrote:

Appreciate any help.

@JamesC said in another thread that this is a problem Arlo is still investgating. They are recommending that you wait for an update before trying to fix it. The issue is listed on https://status.arlo.com/

Re: HomeKit Token Reset

Ribs — Wed, 28 Jun 2023 14:11:17 GMT

Thanks for your reply. I’ve actually read that and it relates to a different model of the base station. I have the VMB4000, while the issue listed on the Status site and other replies is the VMB5000.

“Arlo DevOps team is investigating an known issue related to HomeKit for Devices with Base Station VMB5000 for Users in Non-European Countries. We apologize for the inconvenience.”

Re: HomeKit Token Reset

StephenB — Wed, 28 Jun 2023 14:16:28 GMT

@Ribs wrote:

Thanks for your reply. I’ve actually read that and it relates to a different model of the base station. I have the VMB4000, while the issue listed on the Status site and other replies is the VMB5000.

I'm not convinced that they really know the full extent of the problem yet.

I suggest waiting until the VMB5000 issue is resolved, and then investigate further.