topic Re: Huge issues with shadows!! in Arlo Smart

Huge issues with shadows!!

CtK4949 — Thu, 11 May 2023 14:45:41 GMT

I keep getting alerts for shadows, I have "All other motions" notification off. But it still sends me notification as "Animal" LOL!! I have turned motion sensitivity down to 20% and it still goes off!!

Re: Huge issues with shadows!!

JamesC — Thu, 11 May 2023 16:30:03 GMT

CtK4949,

Is this a new issue, how long has this been occurring? Try restarting the camera. Do you still experience the same behavior?

JamesC

Re: Huge issues with shadows!!

CtK4949 — Thu, 11 May 2023 18:26:33 GMT

I guess before it use to just say Motion, now it says Animal. I'll try restarting it.

Re: Huge issues with shadows!!

CtK4949 — Fri, 19 May 2023 13:28:25 GMT

Was not able to fix it, I had to move the camera. But now its not covering the door anymore.

Re: Huge issues with shadows!!

jguerdat — Sat, 20 May 2023 13:52:46 GMT

You may want to use a different mount if the door is still possible to cover. The use of an outdoor threaded mount that uses the standard 1/4"-20 thread (tons to be found on Amazon as well as here on arlo.com in accessories) may give you the extra ability to rotate the camera to actually cover the door.

Re: Huge issues with shadows!!

StephenB — Sat, 20 May 2023 15:08:22 GMT

@CtK4949 wrote:

I guess before it use to just say Motion, now it says Animal. I'll try restarting it.

Are you ok with turning off animal notifications also?

Re: Huge issues with shadows!!

CtK4949 — Sat, 20 May 2023 18:12:39 GMT

Dont think its the mount, I just had to move it far away enough from the shadows, dont cause the "animal" notifications.

Re: Huge issues with shadows!!

CtK4949 — Sat, 20 May 2023 18:13:11 GMT

Nah, we have dawgies. So need animal notifications.

Re: Huge issues with shadows!!

StephenB — Sun, 21 May 2023 11:39:59 GMT

@CtK4949 wrote:

Nah, we have dawgies. So need animal notifications.

How far away is the camera from the house? Note that the motion detection range is only about 20-25 feet.

I'm thinking that if you want get alerts when someone approaches the entrance, you might need to position the camera somewhere else anyway.