topic Re: ACE128KP0093B is not connecting to my network in Arlo Smart

Chime 2 is not connecting to my network

memodoom — Sat, 15 Apr 2023 01:54:15 GMT

I just got a new chime 2 and when I try to connected to my network is not responding. I try different ways and still not working, hopefully Arlo can replace the device or give me my money back. anybody had have issues with this device?

Re: ACE128KP0093B is not connecting to my network

ShayneS — Sat, 15 Apr 2023 01:54:20 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: ACE128KP0093B is not connecting to my network

memodoom — Mon, 17 Apr 2023 23:28:00 GMT

I reset it several times, updated my iPhone software, I tried connecting it with my iPad. some of the comments said that it doesn't work with the American outlets, only British

Re: ACE128KP0093B is not connecting to my network

StephenB — Tue, 18 Apr 2023 00:49:43 GMT

@memodoom wrote:

some of the comments said that it doesn't work with the American outlets, only British

It just gets power from the outlet. Are you using an adapter, or just plugging it in?

Re: ACE128KP0093B is not connecting to my network

memodoom — Tue, 18 Apr 2023 00:58:31 GMT

just plugging it in, no adapter

Re: ACE128KP0093B is not connecting to my network

memodoom — Tue, 18 Apr 2023 01:04:25 GMT

when starts connecting there is a orang/red light starts flashing, my network disappears and it shows 5G for about five seconds and then my network shows again

Re: ACE128KP0093B is not connecting to my network

StephenB — Tue, 18 Apr 2023 11:22:59 GMT

@memodoom wrote:

just plugging it in, no adapter

Then power shouldn't be the issue.

@memodoom wrote:

when starts connecting there is a orang/red light starts flashing, my network disappears and it shows 5G for about five seconds and then my network shows again

Are you talking about your home wifi network? Is it disappearing on your phone?