topic Re: Unauthorized transaction in Arlo Smart

Unauthorized transaction

APesDan — Mon, 27 Feb 2023 16:14:29 GMT

Arlo, I was charged an additional charge almost one hour after I made my purchase.

How can I get that returned to me?

Re: Unauthorized transaction

ShayneS — Wed, 01 Mar 2023 21:17:48 GMT

Hi,

Was this an order from the Arlo online store?

Re: Unauthorized transaction

APesDan — Wed, 01 Mar 2023 21:22:41 GMT

Thank you for responding.

I placed an order online for the startup wired doorbell and the essential spotlight. I was charged for the bundle.

About one hour later I was charged again. $146.00

In fact I just checked my bank right now and just got charged an additional $126.00

Am I going to be refunded the initial amount and if so how long will it take?

Re: Unauthorized transaction

ShayneS — Wed, 01 Mar 2023 22:26:55 GMT

Can you private message me with your order number and invoice from the Arlo.com order.

Re: Unauthorized transaction

APesDan — Wed, 01 Mar 2023 22:49:38 GMT

I can. I have looked, however I can’t figure how to send private message on this board.

Re: Unauthorized transaction

ShayneS — Thu, 02 Mar 2023 00:25:49 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43381855

Re: Unauthorized transaction

StephenB — Thu, 02 Mar 2023 12:32:32 GMT

@APesDan wrote:

I can’t figure how to send private message on this board.

Click on the envelope icon on the upper right of the forum page.