https://community.arlo.com/t5/Arlo-Smart/Cannot-login-through-the-app-or-web-browser-ocapi-error/m-p/1892189#M8090 <P>Do you get this when the phone is using wifi?</P><P>&nbsp;</P><P>I see this when I’m away and my cellular data has run out.</P> Thu, 22 Dec 2022 22:01:14 GMT DannyBearAgain 2022-12-22T22:01:14Z https://community.arlo.com/t5/Arlo-Smart/Cannot-login-through-the-app-or-web-browser-ocapi-error/m-p/1892041#M8086 <P>On the app I get this error message (see screenshot) and on my Chrome browser I get this error message (see screenshot).&nbsp;</P> <P>&nbsp;</P> <P>I use a Samsung galaxy for my Arlo wired doorbell camera and everything has been fine for months. I downloaded the Arlo app update and now I can't login at all. I've tried uninstalling and reinstalling the app. I've tried logging in using a laptop. I've cleared cookies and cache and nothing has worked!! I'm getting so frustrated and if I can't use my phone for my video doorbell camera, then this product is useless to me. I spent about an hour talking with an Arlo support member to try and fix the problem, but they couldn't figure it out either.</P> <P>&nbsp;</P> <P>I've seen others post about this same problem as well, but it doesn't look like it's ever been solved. Can anyone help, please?!</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221221-165751_Chrome.jpg" style="width: 1080px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/37099iBDBC11053C1FD8DB/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="Screenshot_20221221-165751_Chrome.jpg" alt="Screenshot_20221221-165751_Chrome.jpg" /></span></P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221221-165624_Arlo Secure.jpg" style="width: 1080px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/37100iDCEBD18C097F5927/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="Screenshot_20221221-165624_Arlo Secure.jpg" alt="Screenshot_20221221-165624_Arlo Secure.jpg" /></span></P> <P> </P> <P> </P> <P>&nbsp;</P> <P> </P> Tue, 27 Dec 2022 19:30:16 GMT https://community.arlo.com/t5/Arlo-Smart/Cannot-login-through-the-app-or-web-browser-ocapi-error/m-p/1892041#M8086 Midge1920 2022-12-27T19:30:16Z https://community.arlo.com/t5/Arlo-Smart/Cannot-login-through-the-app-or-web-browser-ocapi-error/m-p/1892189#M8090 <P>Do you get this when the phone is using wifi?</P><P>&nbsp;</P><P>I see this when I’m away and my cellular data has run out.</P> Thu, 22 Dec 2022 22:01:14 GMT https://community.arlo.com/t5/Arlo-Smart/Cannot-login-through-the-app-or-web-browser-ocapi-error/m-p/1892189#M8090 DannyBearAgain 2022-12-22T22:01:14Z