Arlo App and Subscription Failure

Arlo-aus-rach — Thu, 30 Jun 2022 05:43:04 GMT

Hello! I am reaching out as I had absolutely no luck with the support methods. They were beyond unhelpful. My partner and I have an Arlo doorbell and we wanted a subscription, I went into my app and on the doorbell I set up the subscription. Only after doing so and money being deducted from my bank account did I realise that the doorbell is only shared with me and is registered to my partners account. I cancelled my subscription and got my partner to log on and start the subscription on his account with the registered doorbell. Is there anyway I can be refunded for the amount that was deducted from my bank account? Seeing as I paid and then requested cancellation about 5 mins apart. The online chat support just ended the chats and was incredibly unhelpful sending corporate lines. So any advice would be greatly appreciated!

Re: Arlo App and Subscription Failure

jguerdat — Thu, 30 Jun 2022 17:38:35 GMT

No. Once you unsubscribe, you get the rest of the month before it expires.

Re: Arlo App and Subscription Failure

JamesC — Thu, 30 Jun 2022 20:36:21 GMT

Arlo-aus-rach,

Are you able to send me a private message with these details (please provide both email accounts mentioned above).

Thank you,

JamesC

topic Arlo App and Subscription Failure in Arlo Smart

Arlo App and Subscription Failure

Re: Arlo App and Subscription Failure

Re: Arlo App and Subscription Failure