topic Re: Trying to request a bill in Arlo Smart

Trying to request a bill

Corvae — Tue, 09 Feb 2021 18:21:56 GMT

There is no way to contact billing, other than spend 15-20 minutes every month going through a phone tree to request a bill. Has anyone found a solution other than canceling Arlo or switching to a competing product? I have been dealing with this for 8 months, and I see others in the forum have been dealing with it for over a year. I don't think Arlo cares. I also have observed that Amazon has restricted reviews from being posted do to "usual content."

Re: Billing

JessicaP — Tue, 09 Feb 2021 18:20:57 GMT

Hi Corvae,

Let me reach out to you via private message to gather more information from you.

Re: Trying to request a bill

Corvae — Tue, 02 Mar 2021 15:15:11 GMT

Billing is still not available. We have been promised an app update for 6 months. No information is forthcoming. Every month when I waste my time to request a bill, I get the same line. We can't e-mail bills monthly because of a software update. An update to the app is coming which will allow bills to be downloaded. I can no longer recommend Arlo because, right now, I can't trust the company or the customer support like I once did.

Billing Invoice

Corvae — Wed, 23 Feb 2022 15:32:19 GMT

I have been working with Arlo for 2 years contacting EVERY month to get an invoice. This month I went to the support site to get an invoice again, and discovered that support for my subscription was not available, only for the cameras. After 5-10 minutes I discovered that through the app I could call to get help.

Getting a bill should be getting easier, not more difficult and confusing with no support from Arlo. I feel very frustrated and unappreciated as a customer.

Re: Trying to request a bill

cwheel84 — Fri, 04 Mar 2022 16:32:13 GMT

It's unacceptable that it is so difficult to access a receipt/invoice from Arlo. After 15 minutes on chat, I finally got it sent to me directly by email. There does not appear to be a way to access it otherwise.