topic Re: Arlo Altra 2 problem with adding camera to current subscription in Arlo Smart

Arlo Ultra 2 problem with adding camera to current Smart subscription

TNcat — Tue, 18 Jan 2022 18:19:19 GMT

I had a subscription for 2 4K cameras since may 2021. One camera broke and I sent it back in October 2020 and was sent a replacement with 3 month free subscription. The 3 months is up and I can not drag it back into my subscription. I have an iPhone and am being told by Arlo support the only way to drag the camera into my subscription is to have an android not iPhone. I tried using a PC and still can not drag the replacement camera to my subscription. Any suggestions?

Re: Arlo Altra 2 problem with adding camera to current subscription

jguerdat — Mon, 17 Jan 2022 15:13:43 GMT

Is the trial actually over so you have no sub for that camera? If not, cancel the trial and try again. You may need to cancel your current paid sub and resubscribe but you may lose your videos so download as needed.

Re: Arlo Altra 2 problem with adding camera to current subscription

TNcat — Mon, 17 Jan 2022 15:21:50 GMT

My subscription ends tomorrow. The problem with canceling and getting a new subscription is they have changed there plans. I was paying $10.79 for 2 4K cameras and now they changed their subscription and will cost more. Why only android and shouldn’t someone at Arlo be able to drag or correct my problem for me?

Re: Arlo Altra 2 problem with adding camera to current subscription

jguerdat — Mon, 17 Jan 2022 15:35:42 GMT

The fact the trial is still inn effect is the reason why you can't drag the camera to your sub. Wait until it's over and then do so.

No idea why iOS may have an issue but I'd reboot the phone and reinstall the app for starters.

Re: Arlo Altra 2 problem with adding camera to current subscription

TNcat — Mon, 17 Jan 2022 15:56:31 GMT

I was wondering if the free trial was causing the problem. I’ll try deleting the free trial and see if that fixes my problem. One would think the Arlo support person would have known that or at least suggested it.

thanks for your help.

Re: Arlo Altra 2 problem with adding camera to current subscription

dcfox1 — Mon, 17 Jan 2022 18:37:15 GMT

@jguerdat wrote:
No idea why iOS may have an issue, but I'd reboot the phone and reinstall the app for starters.

I have IOS and it does say to use the web portal to manage cameras.

Re: Arlo Altra 2 problem with adding camera to current subscription

StephenB — Tue, 18 Jan 2022 11:27:29 GMT

@dcfox1 wrote: I have IOS and it does say to use the web portal to manage cameras.

Correct. Hopefully that is temporary.