topic Re: Cloud Storage in Arlo Smart

Is free cloud storage still available?

KramP — Wed, 19 Jan 2022 21:33:16 GMT

I have used our Pro2 camera with automatic cloud storage for many years. I purchased 3 new cameras (Ultra?) and cloud storage is only available through subscription.

Is free cloud storage still available? Did I just buy the wrong cameras?

Re: Cloud Storage

StephenB — Tue, 18 Jan 2022 12:53:04 GMT

@KramP wrote:

Is free cloud storage still available? Did I just buy the wrong cameras?

None of the newer cameras (starting with the Ultra in 2018) include free cloud storage

Re: Cloud Storage

KramP — Tue, 18 Jan 2022 15:50:40 GMT

Thank you for the reply. If I purchase an older camera, is cloud storage available?

Re: Cloud Storage

StephenB — Wed, 19 Jan 2022 10:56:27 GMT

@KramP wrote:

Thank you for the reply. If I purchase an older camera, is cloud storage available?

Yes, if you can find one. You might need to settle for a used one.

Re: Cloud Storage

KramP — Tue, 25 Jan 2022 20:55:46 GMT

"A paid Arlo Smart subscription is required to activate the device"

Is that the case now, regardless of the camera purchased? This camera is a Pro 2.

Re: Cloud Storage

StephenB — Tue, 25 Jan 2022 22:24:30 GMT

@KramP wrote:

Is that the case now, regardless of the camera purchased? This camera is a Pro 2.

Pro 2s still have the free 7-day cloud storage.

The Ultras (and Pro 3, Pro 4, Essential) do not.

Re: Cloud Storage

KramP — Wed, 26 Jan 2022 00:15:41 GMT

Ok, then, what am i missing? Why is it telling me that I need a subscription?

Re: Cloud Storage

StephenB — Wed, 26 Jan 2022 11:52:50 GMT

Do you have more than 5 Pro 2 cameras in the account?

Re: Cloud Storage

KramP — Wed, 26 Jan 2022 13:15:09 GMT

I have 6 Pro cameras connected to the base station (original purchase). All 6 connect and store in the cloud. I purchased 3 additional Pro2 cameras. When I connected the first one, it told me I need a subscription. Advice on path forward?

Re: Cloud Storage

StephenB — Wed, 26 Jan 2022 13:20:03 GMT

@KramP wrote:

I have 6 Pro cameras connected to the base station (original purchase). All 6 connect and store in the cloud. I purchased 3 additional Pro2 cameras.

So 9 cameras all together?

The standard limit for free storage is 5 free-storage cameras per account. However, there was a bundle of 6 offered for a while, so if you purchased one of those the limit for your account should be 6. Note this is not a new limit, it was in place when you purchased.

If you are are over the account limit, you have two options:

purchase a subscription
set up a second account - which will also require a second base. Put the new cameras on the second account.

With (2) you can use friend access so you can see all the cameras from either account.