Subscription snafu

Rancho219 — Mon, 06 Dec 2021 16:30:11 GMT

I have an existing Arlo smart subscription. I recently replaced my old hub with a new one that came with a 3 camera kit. My existing Pro 3 Spotlight cameras were enrolled in that program. When I look at my current subscriptions it shows that the 3 new cameras are in the freebie free trial 3 month Arlo Secure program and my 2 Pro 3 cameras are not enrolled in any program. Trying to drag and drop these onto the correct program on the Manage Cameras page does not work. That being said I can create detection zones on both of the Pro 3 cameras which to my understanding is a feature only available to a subscribed camera. The Support site says you can call us but provides no phone #. Anybody know a phone # for Arlo support????

Re: Subscription snafu

JessicaP — Wed, 08 Dec 2021 01:00:42 GMT

Hey Rancho219,

To get further assistance with your subscription, please navigate to Settings > Support in the Arlo App for service options available to you, which includes live chat.

topic Re: Subscription snafu in Arlo Smart

Subscription snafu

Re: Subscription snafu