topic Re: Motion notifications sent when smart notificaitons turned off in Arlo Smart

Receiving motion notifications when smart notifications turned off?

MarcusD_AU — Mon, 15 Nov 2021 19:13:50 GMT

I am receiving notifications for motion even though they are turned off on in Smart Notifications. Is there another setting that I need to change?

Re: Motion notifications sent when smart notificaitons turned off

TomMac — Sun, 14 Nov 2021 14:24:23 GMT

Have you check the MODE you are arming with? You have to EDIT the Mode

toggle off alerts ( push notifications )

Re: Motion notifications sent when smart notificaitons turned off

MarcusD_AU — Mon, 15 Nov 2021 00:54:27 GMT

Thank Tom. Just to clarify, I want to receive notifications but only for People. I have the Mode set for Push Notification. In the smart notification I have it set for People and nothing else. I also have an activity zone set up for where I want activity to be triggered.

What is happening is 1. I am receiving a push notification for motion, when it's turned off in the smart notification, and 2. It is for motion is that outside of my activity zone.

Re: Motion notifications sent when smart notificaitons turned off

StephenB — Mon, 15 Nov 2021 11:29:20 GMT

Have you tried simply restarting the camera and the base?

If that fails, you could try a factory reset of the camera. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera