topic Re: Overactive Push Notifications in Arlo Smart

Overactive Push Notifications

briand22 — Tue, 19 Oct 2021 15:05:17 GMT

I have smart alerts set to People Vehicles and Animals (NOT OTHER MOTION) but I am getting a TON of motion push notifications NOT labeled People Vehicles and Animals. Its out of control how many I am getting. It seems like every few minutes I get a ping. Also my Pro 3's have started doing it as well. Sensitivity is default however that shouldn't matter since smart alerts is turned OFF for all other motion. Any ideas?

Re: Overactive Push Notifications

arichens — Tue, 19 Oct 2021 16:21:14 GMT

I'm having the same issue, it seems like it started recently - last week the smart notifications worked normally, but now even though I have "All other motion" disabled I still get alerts for it.

Re: Overactive Push Notifications

arichens — Tue, 19 Oct 2021 16:46:49 GMT

I contacted support about the same issue that I was seeing and they said it's a known issue for multiple customers.

Smart Notification and Activity Zones Broken

stevemaximus — Tue, 19 Oct 2021 16:58:51 GMT

Filtering notifications is not working. I'm getting notifications for all motion even outside of activity zones. Rebooting cameras did not fix.

Re: Overactive Push Notifications

ShayneS — Wed, 20 Oct 2021 18:30:24 GMT

Hi @briand22

This issue should have been resolved yesterday, can you test again and let me know?

Thank you!

Re: Smart Notification and Activity Zones Broken

ShayneS — Wed, 20 Oct 2021 19:33:26 GMT

This issue should now be resolved, can you test again and let me know?

Thank you!

Re: Smart Notification and Activity Zones Broken

boylekar — Thu, 21 Oct 2021 13:51:04 GMT

Having the same issue with our spotlight camera. Tried restarting the camera, turning on and off the notifications both on mobile and computer and still having that issue.

Re: Overactive Push Notifications

Dan-M — Thu, 21 Oct 2021 14:33:13 GMT

Hi @ShayneS, I started experiencing the same issue the past few days, and it has not been resolved. Do you have any advice? Thanks.

System details:

- Two Arlo Ultra cameras, Hardware: H6

- One Hub, Hardware: VMB5000r4

- Last iPhone app update: 10/8/2021. I do not currently see an option to update the app in the App Store

Re: Overactive Push Notifications

briand22 — Thu, 21 Oct 2021 14:55:37 GMT

Hello it has not been resolved. Still getting general motion push notifications even through all other motion is turned off.

Re: Overactive Push Notifications

briand22 — Thu, 21 Oct 2021 15:35:39 GMT

@ShayneS I just had to turn 2 of the pushes for pro 4s off. I was getting ping notification about every 30 seconds. Others do it as well but those 2 pro 4s on solar do it the most.

Re: Overactive Push Notifications

cody10 — Thu, 21 Oct 2021 17:21:38 GMT

On 10/20, I started receiving "Motion Detected" alerts from Pro 4 cameras which are configured only to notify me for "Person" and "Animal". This issue has persisted into today, 10/21.

I have tried to toggle the settings off and back on, logged out and back in, etc.

Re: Smart Notification and Activity Zones Broken

cody10 — Thu, 21 Oct 2021 17:23:33 GMT

I am experiencing the same issues with Pro 4 cameras. The issue started on 10/20 and is still occurring.

Re: Overactive Push Notifications

ShayneS — Thu, 21 Oct 2021 17:36:35 GMT

Thank you for the update, it looks like the dev team is looking in to this at the moment. I'll provide another update soon.

Re: Overactive Push Notifications

ShayneS — Thu, 21 Oct 2021 21:17:55 GMT

Hello,

This issue with the Smart Notifications should now be resolved. You can find the status tracker here: Arlo Status

Re: Overactive Push Notifications

Dan-M — Mon, 25 Oct 2021 19:27:39 GMT

@ShayneS, my issue has been resolved. Thank you for working this and posting back to the community. I have had poor experiences with Arlo support in the past, but this was the opposite, and your efforts are appreciated.

Re: Overactive Push Notifications

ShayneS — Mon, 25 Oct 2021 21:34:40 GMT

@Dan-M

You Are Welcome! Please let us know if you have any other questions 🙂.