topic Re: Why is it so difficult to get a receipt? in Arlo Smart

Why is it so difficult to get a receipt?

CelesteLamsil — Tue, 30 Mar 2021 17:22:52 GMT

I previously reached out Customer service to asked for the last receipts because they just stopped arriving by email.

When I contacted the support team, they wanted to know the reason why I was asking for these receipts. It took a long time for me to get them and Customer service mentioned to me that I will not have more problems receiving the invoices from that moment on. Nothing happen.

Can the SUPPORT TEAM please send me the monthly receipts?

Can you please send me in a monthly basis the receipts without me having to ask for them every month?

Thank you

Re: Why is it so difficult to get a receipt?

JessicaP — Wed, 31 Mar 2021 14:27:16 GMT

Hi CelesteLamsil,

Let me reach out to you via private message to gather more information from you.

Re: Why is it so difficult to get a receipt?

lhowemt — Wed, 21 Jul 2021 21:04:16 GMT

I need to get monthly receipts also, would you contact me please? It's ridiculous this is not downloadable from my account.

Laura

Re: Why is it so difficult to get a receipt?

mlonabaugh — Thu, 22 Jul 2021 13:51:21 GMT

I have the same problem. I cannot find a receipt anywhere.

Can't you just post the instructions on how to obtain one?

Thanks!!

Re: Why is it so difficult to get a receipt?

JessicaP — Thu, 22 Jul 2021 14:23:35 GMT

Hi lhowemt, mlonabaugh,

Please contact the Support Team to help provide this to you. You will find several options for contacting support in the provided link.

Re: Why is it so difficult to get a receipt?

lhowemt — Thu, 22 Jul 2021 15:25:12 GMT

Start a web chat with them and they will email them to you. They say that they are "migrating" blah blah blah, same thing people complained about two years ago. I'm just going to request them annually now for business accounting purposes. It's ridiculous we have to contact them to get receipts.

Re: Why is it so difficult to get a receipt?

mlonabaugh — Thu, 22 Jul 2021 19:28:31 GMT

I don’t want to contact support every month for a receipt.
That’s ridiculous.
I switched to paying with PayPal and I’ll get the receipt from them.
Thanks anyway.

And please set up yearly payments… please!

Re: Why is it so difficult to get a receipt?

fanky — Sat, 18 Sep 2021 22:49:57 GMT

I have the same problem!
I'm over it
It's a mission to ask for a simple receipt

Where it could be easily accessed in our account.