topic Re: payment problems in Arlo Smart

Arlo didn't succeed in charging my MasterCard? Not seeing any issues?

Helderzicht — Wed, 02 Jun 2021 17:41:28 GMT

Every month I get 2 emails telling me ARLO didn't succeed in charging my MasterCard. Every time I in MY ARLO I check the details of my subscription and update the already correct data of my credit card. On this side there are no problems. Can ARLO check their side?

Re: payment problems

JessicaP — Wed, 02 Jun 2021 17:41:45 GMT

Hi Helderzicht,

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: payment problems

Helderzicht — Wed, 09 Jun 2021 11:53:52 GMT

I checked my profile and payment data and reloaded them. Will wait and see if everything goes well next time.

Re: Arlo didn't succeed in charging my MasterCard? Not seeing any issues?

LoriW — Thu, 25 Nov 2021 14:08:08 GMT

I got a charge of $1.01 on my card, I cannot contact support with the telephone numbers given. I did not purchase anything & there is no reason for this charge. I had to cancel my card! This is a difficult ordeal since it is the Holidays!