topic Cannot Purchase Arlo Smart Plan from Arlo.com in Arlo Smart

Cannot Purchase Arlo Smart Plan from Arlo.com

emovendo — Tue, 01 Jun 2021 17:20:07 GMT

When I attempt to purchase an Arlo Smart Plan from Arlo.com, I receive the attached error.

"Subscription

No subscription"

I am U.S. Based.

I opened a case on Friday with no response so far.

Please advise

jguerdat — Wed, 02 Jun 2021 12:22:55 GMT

Have you tried both the app and the web client?

emovendo — Wed, 02 Jun 2021 12:26:15 GMT

Yes.

No luck with either.

ShayneS — Thu, 03 Jun 2021 15:26:43 GMT

I Have located this response for your open case.

Please see here:

"Hi,

Good day and I apologize for the delayed response.

Kindly contact the Arlo European support team at 800 797 106 to assist you accordingly with your concern.

You may check the link below to guide you in purchasing a subscription.

For other support options, please visit: http://www.arlo.com/en-US/support/contact.aspx and refer to your case number 42505012.

I hope to hear from you soon.

It was a pleasure to assist you. Thank you for choosing Arlo!

Sincerely,

Jhaf

Arlo Support Expert